Why You'll Love Working Here
- Monday - Friday schedule - no nights, weekend, or major holidays (we are closed for 8 holidays + your birthday PTO
- Consistent, predictable workdays
- Supportive, team-oriented culture
- Strong retention - our team stays because they enjoy the environment and pace
- Meaningful patient relationships in a specialty setting
- Because of management's consistent support and recognition, team members feel appreciated and respected
- Leadership focused on improving workflows to support staff
St. Joseph's Ear, Nose, Throat & Allergy Clinic is seeking a detail-oriented, patient-focused Authorization Specialist / Surgery Team Support professional to join our surgical services team.
This position plays a critical role in helping patients navigate their surgical journey by obtaining insurance authorizations, coordinating surgery-related requirements, communicating financial responsibilities, and supporting our Surgery Scheduling. The ideal candidate is organized, proactive, and enjoys working in a fast-paced healthcare environment.
Key Responsibilities
- Obtain insurance authorizations and referrals for surgical procedures and in-office sinus CT scan
- Verify insurance coverage and authorization requirements
- Coordinate with insurance companies, patients, providers, and hospital partners
- Contact patients regarding authorizations, surgery deposits, financial responsibilities, and scheduling updates.
- Collect and document surgery deposits.
- Maintain accurate documentation within the EMR and related systems
- Assist with surgical scheduling activities and serve as backup support to the Surgery Scheduler
- Help ensure all required authorizations, documentation, and financial clearances are completed prior to surgery.
- Support departmental workflows to promote an excellent patient experience.
Qualifications
Required
- High school diploma or equivalent.
- Minimum 2 years of healthcare, medical office, insurance verification, scheduling, or patient services experience.
- Strong organizational skills and attention to detail.
- Excellent communication and customer service skills.
- Proficiency with computer systems and Microsoft Office.
Preferred
- Experience obtaining insurance authorizations.
- Surgical scheduling experience.
- Knowledge of medical terminology.
- Experience working in an ENT, specialty practice, surgery center, or hospital setting.
- Medical Assistant experience or training.
What Makes You a Great Fit
- Strong follow-through and attention to detail.
- Ability to calmly manage multiple priorities and deadlines.
- Confidence communicating clearly and kindly with patients regarding scheduling, insurance, and financial responsibilities.
- Positive attitude and willingness to appreciate reliability, support, and teamwork
- Commitment to delivering exceptional patient care and service.
- Enjoy helping people and solving problems
- Are comfortable using computers and learning new systems
- Want long-term stability and growth in healthcare
Why Join SJENTA?
- Competitive compensation
- Comprehensive benefits package
- 401(k) with employer contribution
- Paid time off and holidays
- Stable, growing specialty practice
- Supportive, team-oriented culture
- Opportunities for professional growth and advancement
About Us
St. Joseph's Ear, Nose, Throat & Allergy Clinic is a physician owned-growing specialty practice serving North Idaho for 30 years with comprehensive ENT, allergy, and audiology services. Our team is committed to delivering exceptional patient care while fostering a collaborative and positive work environment.
If you enjoy helping patients navigate their surgical journey, and working with a dedicated healthcare team, we'd love to hear from you.
Apply today!
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Ability to Relocate:
- Coeur d'Alene, ID 83814: Relocate before starting work (Required)
Work Location: In person
