Job Summary:
Provide a variety of services to branch customers. Become a product expert to understand customer’s needs, provide effective solutions, and deliver exceptional customer service.
Primary Duties/Responsibilities:
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Serve clients by accurately handling deposit, withdrawal, transfer, and loan payment transactions
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Open/Close/Maintain checking, savings, time deposit, IRA, and H.S.A. accounts
- Assist customers with questions or issues on their deposit accounts, ATM/Debit cards, or general product or service needs
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Promote and cross-sell other bank products and services as appropriate to client needs, including loans, cards, online and mobile banking products, trust and payroll services
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Maintain current knowledge and consistent compliance with Bank policies and procedures related to the position
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Demonstrate good risk management decisions, including displaying solid knowledge of guidelines for fraud prevention and robbery
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Other duties as assigned
QUALIFICATIONS:
- Prefer experience in one or more areas of branch services – teller, new accounts, client services
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Displays knowledge and proficiency in explaining, selling, and administering financial products and services
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Excellent customer service skills and attention to detail
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Solid computer skills
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Reliable attendance
This is a Full-Time Position
Hilltop Bank is an EEO Employer
No established salary range
