JOB The Emergency Service Dispatcher receives calls from the public related to criminal activity, fire or medical
emergencies and organizes the response of police and fire units. This person must be able to function in a sustained stressful environment, with the ability to interpret and prioritize information immediately. EXAMPLE OF DUTIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed within are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disability to perform essential functions, which include the following. Other duties may be assigned.
- Coordinates all police, fire, ambulance and other emergency requests, relaying instructions to the appropriate unit.
- Interprets and prioritizes incoming and outgoing information by radio, phone, verbal or writing in an accurate manner and uses data entry to enter warrant information into the computer system.
- Transmits and receives messages from police and fire departments and other law enforcement, fire and city agencies.
- Other duties as assigned. SUPPLEMENTAL INFORMATION Language Skills
- Ability to understand, organize, direct and process oral and written instruction.
- Ability to communicate effectively, enunciate clearly and be easily understood.
- Ability to spell correctly and use proper grammar.
- Ability to record and generate information and reports accurately.
Mathematical Skills
- Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals.
Reasoning Ability
- Ability to function calmly in crisis situations.
- Ability to monitor multiple conversations and retain key information.
- Ability to interpret and prioritize incoming and outgoing information accurately.
Pre-Employment Requirements
Applicants may be required to submit to a pre-employment physical, drug screen and psychological screening prior to appointment, consistent with requirements of the position.
All applicants will be fingerprinted and a record check made of local, state or federal authorities. In addition a comprehensive background investigation will be conducted. A conviction is not an automatic bar to employment.
Salary and Benefits
Wages and benefits are determined by the current Non-Represented Employee Resolution in effect.
AAP/EEO Statement
It is the policy of the City of Greenfield not to discriminate unlawfully against any employee or
applicant for employment because of age, race, religion, color, handicap, sex, physical condition, disability, national origin, creed, marital status, citizenship status, veteran status, membership in the military or national guard, use of a lawful product while off duty, ancestry, sexual orientation, arrest, or conviction record or any other characteristic protected by state or federal law. This policy shall include, but not be limited to, the following: employment, upgrading, demotion or transfer; recruitment or other compensation; and selection for training, including apprenticeship. This City further agrees to take affirmative action to ensure equal employment opportunities.
