Are you good at talking with people, reading the situation, and knowing what to say next?
321 Drive is hiring an outgoing, confident Automotive Sales & Customer Service Specialist. We are looking for someone who can build rapport quickly, ask the right questions, overcome hesitation, and comfortably guide customers toward a decision.
Automotive sales experience is not required. We can teach you about vehicles, financing, and our sales process. What is harder to teach—and what we value most—is the ability to communicate with purpose and confidently direct a customer interaction.
Why Join 321 Drive?
321 Drive is an established, independent used car dealership that has served the Nashville community for more than 30 years. Our in-house financing model allows us to help customers who may have challenged credit, limited credit, or no credit history.
Unlike many automotive sales jobs, this is not a commission-only position. Guaranteed base for dependable income
- Flat-rate bonuses for every vehicle sold
- Typical annual earnings of $60,000–$90,000
- Paid training and support from experienced management
- Established company with three locations and more than 30 years in business
- Large base of repeat customers and referrals
- Opportunity to build a long-term career in automotive sales
Who Will Succeed in This Position?
The right candidate is a strong conversationalist who can do more than simply answer questions. You should be comfortable taking the lead, keeping a conversation focused, and guiding customers toward the appropriate next step.
You may be a great fit if you:
- Connect naturally with people from different backgrounds
- Know how to keep a conversation moving in a positive direction
- Ask thoughtful questions and listen carefully to the answers
- Can identify what a customer really needs or is concerned about
- Explain information clearly and confidently
- Remain calm when handling questions, hesitation, or objections
- Know when and how to ask a customer to schedule an appointment or make a decision
- Build trust without using aggressive or high-pressure tactics
- Follow up consistently by phone, text, and through a CRM
- Have a dependable work ethic and a strong desire to succeed
Experience in customer service, hospitality, restaurant service, bartending, retail, call centers, appointment setting, leasing, banking, collections, wireless sales, insurance, or another customer-facing role is highly valued.
What You’ll Do
As an Automotive Sales & Customer Service Specialist, you will:
- Welcome customers and build rapport from the beginning
- Ask questions to understand each customer’s transportation needs, budget, and priorities
- Guide customers through vehicle selection and our in-house financing process
- Explain vehicle features, benefits, pricing, and financing information clearly
- Respond to customer inquiries and convert conversations into dealership appointments
- Follow up with prospective customers by phone and text
- Address customer concerns and help move the interaction toward a clear next step
- Conduct vehicle demonstrations and assist with test drives
- Maintain accurate customer information and follow-up notes in our CRM
- Work with management to match customers with suitable vehicles and financing options
- Develop long-term relationships that generate referrals and repeat business
- Proactively post vehicles on Facebook Marketplace to attract additional pospects.
Qualifications
- Strong verbal communication and active-listening skills
- Confidence leading conversations and asking for the next step
- Customer service or other people-facing experience
- Professional, friendly, and persuasive communication style
- Dependable attendance and consistent follow-through
- Comfortable using computers, texting, and CRM software
- Ability to work effectively in a team environment
- Automotive sales experience is helpful but not required
- Bilingual English/Spanish ability is a strong plus
A Different Kind of Automotive Sales Opportunity
You do not need to be a “car person” or an experienced salesperson to succeed here. If you are personable, observant, coachable, and naturally good at guiding conversations, we will teach you the rest.
This is an excellent opportunity for someone who has strong people skills and wants the earning potential of sales without the uncertainty of a commission-only paycheck.
Apply today to begin a stable, rewarding career in automotive sales with 321 Drive.
321 Drive is an Equal Opportunity Employer. We encourage all qualified candidates to apply.
Job Type: Full-time
Pay: $5,000.00 - $7,500.00 per month
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Required schedule: 4 weekdays (9am-7pm) + Saturdays (9am-5pm), Sundays off. Can you work this schedule? (YES/NO) - Deal Breaker
- What part of Nashville do you live in?
- At 321 Drive, we help people who might have bad credit or a tough financial past. In 1-2 sentences, tell us what industry you are coming from and why your personality makes you great at helping stressed customers feel comfortable.
- Sales is a performance-based career. Which pay structure appeals to you more?"
Option A: "A high stable salary with low bonus potential."
Option B: "A lower base salary with unlimited commission potential (I bet on myself).
Language:
Ability to Commute:
- Madison, TN 37115 (Required)
Work Location: In person
