The Technical Training Analyst plays a key role in supporting the planning, administration, learner management, and reporting activities required to deliver US Technical Training programs effectively. This role provides high-quality operational support, resolves non-routine training and system queries, maintains accurate LMS data, and helps ensure compliance with regulatory, safety, and corporate training requirements.
The role partners closely with the US Technical Training Planning Manager, Global Technical Training, New Talent teams, Operations stakeholders, external customers, and Managed Service Provider partners. The Technical Training Analyst also supports the ServiceNow Learning Portal, responds to learner and stakeholder inquiries, and provides analytics and management information to support decision-making, compliance visibility, and continuous improvement.
The Technical Training Analyst serves as a coordination point between training planning, learner administration, LMS support, vendor-delivered training, and operational stakeholders. This includes managing training-related data, supporting scheduling and reporting processes, resolving learner and manager inquiries, and helping maintain a consistent, customer-focused experience across technical training activities.
This position requires strong organization, attention to detail, analytical thinking, and the ability to work in a fast-moving environment with competing priorities and critical deadlines.
