SUMMARY: The Warehouse and Quality Control Associate provides excellent customer service, verifies measurements and inspects stone products to identify fabrication errors after production. Accurate shipment and receiving of product and performs office administrative tasks related to the sale of merchandise as needed.
Responsibilities include but are not limited to the following:
- Load/unload trucks manually and via forklift, order picking, wrapping products, packing, labeling, shipping and receiving
- Receive merchandise, ensuring quantity on orders is correct and verifying inventory records through check-in and receiving process
- Maintaining accurate bin locations and inventory counts
- Answer incoming calls and assist with resolving issues (returns/order errors) to ensure customer satisfaction and retention
- Participate in physical inventory counts for the purpose of confirming stock quantities and identifying variances
- Enter customer orders, create pick tickets, process payments and receipts, produce daily sales report, complete stock replenishment orders
- Inform customers of product availability, unit prices, delivery dates, anticipated delays and any additional information needed for customer inquiries/sales
- Performs various customer service duties such as: assisting customers, help determine order requirements, answering customer inquiries, pulling samples, provide direction/selection assistance, complete sales transactions and accept payments
- Responsible for cleanliness and organization of work areas
- Other duties and responsibilities as necessary for the business or as requested by Management
Quality Control Responsibilities — Verification of Measurements & Inspection of Stone for Defects
- Inspect natural and engineered stone surfaces for defects, cracks, chips, scratches, color variation, and fabrication errors after production.
- Verify measurements, edge profiles, cutouts, seams, and finished dimensions against shop drawings and customer specifications.
- Check polish quality, surface finish consistency, and gloss levels on countertops, vanities, fireplaces, and custom stone pieces.
- Ensure sink cutouts, edge details, backsplashes, and seam placements meet company quality standards.
- Conduct final detail inspections prior to packaging, delivery, or installation.
- Maintain cleanliness of finished products to prevent contamination, staining, or damage.
- Document quality issues, production defects, and rework requirements accurately.
- Communicate quality concerns with fabricators, machine operators, supervisors, and installers to ensure corrective action.
- Verify proper labeling and job tracking, for completed pieces.
- Follow safety procedures while operating all shop equipment
- Assist with training team members on quality standards, finishing techniques, and inspection procedures.
- Ensure compliance with company standards, customer expectations, and production timelines.
- Monitor material handling procedures to reduce breakage and product damage.
- Support continuous improvement efforts to reduce fabrication errors and increase production efficiency.
- Work closely with installation teams to resolve field quality issues when necessary.
Additional Resume-Friendly Duty Statements
- Performed detailed inspections of fabricated stone products to ensure high-quality workmanship and customer satisfaction.
- Reduced production defects through thorough quality checks and proactive issue identification.
- Ensured all completed pieces met dimensional tolerances and visual quality standards before delivery.
POSITION REQUIREMENTS:
- Attention to detail/accuracy
- Ability to multitask and work well under pressure
- Quick learner
- Works well with others (team player)
- Excellent follow through (with customers & workforce)
- Results/detail oriented
- Reliability/Dependability/Trustworthy
- Work well with limited supervision
- Ability to lift 50-80 pounds
- Math and computer skills
JOB TYPE: Full-time (Periodic overtime) Operating Hours: 7am-3pm
RATE OF PAY: Depends on previous work experience
BENEFITS
- Paid Time Off (PTO)
- Health/Dental/Vision insurance available
- 401k Plan
Pay: $25.00 - $33.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Application Question(s):
- Do you have good math and computer skills?
- Do you have the Ability to Lift 50-80 Pounds?
Education:
- High school or equivalent (Required)
Language:
Ability to Commute:
- Minnetonka, MN 55345 (Preferred)
Work Location: In person
