Please do not contact the store or any employees directly. All candidate communication will be handled exclusively by a recruiter. Failure to follow this instruction will result in automatic disqualification.
Location:
Geneva on the Lake, Ohio
Job Summary
The Dispensary Associate is responsible for providing exceptional customer service to registered medical marijuana patients and caregivers in compliance with Ohio cannabis laws and dispensary policies. This role focuses on educating customers, accurately dispensing cannabis products, maintaining compliance, and supporting daily dispensary operations in a professional and compassionate manner.
Key Responsibilities
Customer Service & Education
- Greet and assist patients and caregivers in a friendly, respectful, and professional manner
- Verify patient and caregiver credentials in accordance with Ohio Division of Cannabis Control (DCC) regulations
- Educate customers on cannabis products, including strains, dosages, methods of consumption, and potential effects (without providing medical advice)
- Recommend products based on customer needs, preferences, and physician recommendations
Sales & Transactions
- Accurately process sales using the point-of-sale (POS) system
- Ensure compliance with purchase limits and state tracking systems (e.g., METRC)
- Handle cash payments responsibly and accurately
- Educate Customer/Patients regarding any specials and/or new products when appropriate
Compliance & Safety
- Maintain strict adherence to all Ohio cannabis laws, regulations, and dispensary SOPs
- Ensure all products are handled, labeled, and stored correctly
- Maintain patient confidentiality and HIPAA-like privacy standards
- Report discrepancies, compliance concerns, or suspicious activity to management
Inventory & Store Operations
- Assist with inventory intake, counting, labeling, and restocking
- Maintain a clean, organized, and professional sales floor and work environment
- Support opening and closing procedures as assigned
- Collaborate with team members to ensure smooth daily operations
Qualifications
Required:
- Must be at least 21 years of age
- High school diploma or equivalent
- Ability to obtain and maintain an Ohio dispensary employee license/badge
- Strong communication and interpersonal skills
- Basic computer skills and ability to learn POS and inventory systems
Preferred:
- Previous retail, hospitality, or customer service experience
- Prior experience in a medical cannabis dispensary
- Knowledge of cannabis products, terminology, and consumption methods
- Experience working in regulated or compliance-driven environments
Skills & Competencies
- Customer-focused mindset with empathy and professionalism
- Attention to detail and accuracy
- Ability to multitask in a fast-paced environment
- Team-oriented with a positive attitude
- Discretion and respect for patient privacy
Physical Requirements
- Ability to stand for extended periods
- Ability to lift up to 25 pounds
- Ability to perform repetitive tasks such as counting, labeling, and packaging
Work Environment
- Secure, regulated cannabis dispensary setting
- Must comply with all security, safety, and regulatory requirements
Equal Opportunity Statement
We are an equal opportunity employer and value diversity at all levels. Employment decisions are based on qualifications, merit, and business needs, in compliance with Ohio state law.
