Full - Time: Starting at $12 per hour.
Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
Must be available: Saturday 11am to 7pm, Sunday 11am to 7pm, Wednesday 3pm to 11pm, Thursday 3pm to 11pm and Friday 1 pm to 9pm.
At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.
- We Are Accountable – Self-starters who pursue excellence.
- We Are Driven – Problem solvers who deliver results.
- We Are Passionate – Positive energy with a real desire to help others.
- We Are Ambitious – Always learning and growing toward success.
We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!
Customer Service Representative Benefits:
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Growth Opportunities over 90% of our management team started as an entry level team member!
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Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
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Shift-differential pay for select shifts
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PTO for all employees
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401K Retirement Fund (Employer match up to 4%!)
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Health Insurance Options including Health, Dental, Vision, family life insurance, and more
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Basic Life Insurance & Short-Term Disability I00% Company Paid!
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Employee Assistance Program
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Free employee Black Card Membership
Customer Service Representative Responsibilities:
Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.
- Answer phones in a friendly manner using information script
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Greet members, sign up and tour new members, and log amenities.
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Respond to member questions and concerns in a timely and professional manner
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Process beverage or merchandise purchases through the point of sale system
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Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
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Provide a clean, sanitized and safe club environment.
Job Requirements:
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Customer service experience
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High school diploma/GED equivalent preferred
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Must be 18 years of age or older
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Basic computer proficiency
Physical Demands:
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Frequent lifting, carrying, pushing, and pulling
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Must be able to lift up to 75 lbs.
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Will encounter cleaning chemicals during shift
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Frequent climbing, balancing, kneeling and crouching during shift
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Continual reaching with hands/fingers/arms during shift
