Job Summary
PART TIME POSITION
This is a part-time position consisting of approximately two overnight shifts per week, with occasional 3:00 PM to 11:00 PM evening shifts based on operational needs. Applicants should be flexible and available to cover additional shifts when necessary.
Join our dynamic hospitality team as a Front desk agent, where you will play a vital role in ensuring seamless overnight operations at our vibrant hotel. This energetic position offers an exciting opportunity to deliver exceptional guest experiences while maintaining accurate financial records and hotel security. As the first point of contact during nighttime hours, you will combine hospitality management expertise with keen attention to detail, creating a welcoming environment for all guests. Your enthusiasm and dedication will help uphold our reputation for outstanding guest services and operational excellence.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out procedures during overnight hours
- Manage front desk operations, including handling multi-line phone systems and providing excellent customer service
- Conduct nightly audits of guest accounts, ensuring accuracy in billing and reservations management
- Respond promptly to guest inquiries, requests, and complaints with professionalism and a positive attitude
- Maintain security by monitoring CCTV surveillance, performing routine safety checks, and controlling access to the property
- Prepare detailed shift reports, incident logs, and financial summaries to ensure smooth handovers
- Support guest relations by addressing special requests and providing local information to enhance their stay
Qualifications
- Proven experience in hospitality management or hotel operations, especially in front desk or night audit roles
- Strong customer service skills with the ability to handle diverse guest needs efficiently
- Bilingual or multilingual abilities are highly desirable to serve our diverse clientele effectively
- Knowledge of hotel management systems and multi-line phone systems is preferred
- Excellent phone etiquette and communication skills are essential for engaging with guests and team members
- Previous hotel experience, particularly in resort or luxury environments, is advantageous
- Ability to work independently during night shifts while maintaining high standards of hospitality and security
Embark on a rewarding career where your energy fuels memorable guest experiences! We’re dedicated to supporting your growth in the hospitality industry by fostering a positive work environment that values your contributions. Join us in delivering exceptional service around the clock!
Pay: From $18.00 per hour
Shift availability:
- Overnight Shift (Required)
Ability to Commute:
- Pittsburgh, PA 15212 (Required)
Work Location: In person
