The Chief Innovation Officer is a champion of innovation culture and leads DFC's portfolio for improving agency operations through incubation, innovation/reengineering, internal customer liaison, and coordination of overseas and relocation support. The incumbent serves as DFC's senior subject-matter expert on innovation-driven operational improvement, leveraging the latest innovation models and associated best practices.
The work includes identifying operational pain points; incubating and piloting new capabilities; redesigning services, processes, and operating models; leading change implementation; and building the relationships, consensus, and buy-in needed to advance practical, customer-centered solutions across DFC. The role also requires use of business process improvement, KPI-based monitoring, customer feedback, and continuous improvement methods aligned with ISO 9001, Lean Six Sigma, and related quality and process improvement approaches in order to make the Corporation effective and efficient in accomplishing its mission.
The incumbent provides expert policy advice, analysis, and recommendations to senior leadership and drives cross-organizational action to improve efficiency, effectiveness, service quality, accountability, and operational performance.
As DFC's Chief Innovation Officer, you will:
- Lead DFC's center of excellence for process improvement and innovation, including identifying operational pain points, service gaps, and emerging business requirements and translating them into actionable pilot concepts, improvement projects, or new capabilities.
- Incubate and implement new operational and mission-support initiatives by establishing concepts, governance structures, operating models, milestones, success measures, workplans, roles and responsibilities, and feedback mechanisms.
- Lead innovation, reengineering, pilots, and change implementation for existing programs, services, and business processes to improve efficiency, effectiveness, internal customer experience, and alignment with agency priorities.
- Serve as the internal agency customer liaison and relationship manager by gathering customer feedback, diagnosing service delivery challenges, coordinating solutions across mission and mission-support stakeholders, and providing executive briefings and decision-ready recommendations.
- Coordinate overseas operations support and corporate relocation support, including improving processes, reducing friction, clarifying requirements, strengthening compliance, and standardizing support approaches where feasible.
- Track continuous improvement and advise senior leadership by developing reports, implementation trackers, and analytical products; and recommending actions to improve operations and support executive decision-making.
- Supervise, support, and sponsor staff, including setting priorities, assigning and reviewing work, evaluating performance, supporting employee development, approving leave, resolving complaints, and addressing conduct or performance issues; develop followership.
Please Note: This is not a Bargaining unit position.
- Must be a U.S. Citizen or National
- Males born after 12-31-59 must be registered for Selective Service
- Must submit resume and supporting documents (See How To Apply)
- Suitability for Federal employment, as determined by a background investigation
- May be required to successfully complete a probationary period
- Selection may require completion of a one-year supervisory or managerial probationary period unless met during prior Federal service
Applicants must meet all eligibility and qualification requirements no later than the closing date of this announcement.
You may qualify at the GS-15 level, if you fulfill the following qualification requirements:
A. One year of specialized experience equivalent to the GS-14 grade level in the Federal service that demonstrates your ability in all of the following:
(1) Lead enterprise-level innovation, business process improvement, and operational transformation initiatives that improve organizational efficiency, effectiveness, service quality, or customer experience;
(2) Design, implement, and evaluate pilots, proof-of-concept efforts, process redesigns, and/or new operating models using performance measures, customer feedback, risk analysis, and continuous improvement methods;
(3) Advise senior leaders on innovation strategy, change management, governance, implementation planning, and cross-organizational operational improvements;
(4) Build consensus and negotiate solutions across senior-level stakeholders, mission offices, and mission-support functions to implement complex organizational changes; and
(5) Supervise and lead teams by setting priorities, assigning work, evaluating performance, and supporting employee development.
Note: Education is not substitutional at this grade level.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
This position is being advertised concurrently with vacancy announcement 26-OPI-ST-12992245-MB using Merit Promotion (MP) procedures. If interested, refer to that announcement to determine if you meet MP requirements and can apply to that announcement. NOTE: You must apply separately to each announcement in order to be considered under both.
This announcement may be used to fill similar positions, if additional vacancies occur.
This job does not have an education qualification requirement.
Career Transition Assistance Programs: These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must:
1) meet CTAP or ICTAP eligibility criteria;
2) be rated well-qualified for the position with a score of 85 or above; and
3) submit the appropriate documentation to support your CTAP or ICTAP eligibility.
For more information: http://www.opm.gov/rif/employee_guides/career_transition.asp).
If you are a veteran with preference eligibility and are claiming 5-points veterans' preference, you must submit a copy of your DD-214 or other proof of eligibility showing type of discharge/character of service. If you are claiming 10-point veterans' preference, you must submit documentation from the Departments of Veterans Affairs (VA) showing type of discharge/character of service and your disability percentage. You may also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the documents listed in this form to support the claim for veteran preference. For more information on veterans' preference visit: https://www.usajobs.gov/Veterans.
Males born after 12-31-59 must be registered or exempt from Selective Service (see https://www.sss.gov/verify/).
Telework Suitability: The duties of this position is suitable for telework. The selectee may be allowed episodic or emergency telework with supervisor approval and if they meet the eligibility criterion in the 2010 Telework Act.
Stipulations of Employment: Selection may require completion of a 1-year probationary period.
Work Schedule: This position allows for a flexible work schedule.
Miscellaneous: DFC uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit https://www.e-verify.gov/.
Recruitment and relocation incentives may be authorized for this position.
Under the Fair Chance to Compete Act, the U.S. International Development Finance Corporation prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit https://www.dfc.gov/who-we-are/careers/fairchanceact for more information.
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.
You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):
- Accountability
- Customer Service
- Decisiveness
- Flexibility
- Interpersonal Skills
- Problem Solving
- Resilience
Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.
You may preview the Application Questionnaire at: https://apply.usastaffing.gov/ViewQuestionnaire/12992244
Referral Method:
The DFC adheres to the Rule of Many. Under Rule of Many, a numerical ranking process is used to evaluate applicants through validated assessments to produce a numeric score. Veterans' preference points (10- or 5-point) are then added to passing scores, and applicants are listed on the certificate in score order.
This announcement uses the
Mechanism C- Set number of highest-ranked eligibles. All applicants tied at the cut line will be referred.
We will provide the selecting official a sufficient number of names, when available, to consider at least three candidates per vacancy. If fewer than three eligible and available candidates per vacancy result, we will expand the group in accordance with our
pre-announced supplement strategy and OPM policy.
Simultaneous Listing:
Candidates may be referred simultaneously on multiple certificates for which they are interested, eligible, and within reach.
To apply for this position, you must submit a complete Application Package which includes:
1. Your resume showing work schedule, hours worked per week, dates of employment and duties performed. IMPORTANT UPDATE: Your resume must not exceed two (2) pages. If your resume exceeds the two-page limit, you will be removed from consideration for this announcement.
2. Your responses to the application questionnaire: https://apply.usastaffing.gov/ViewQuestionnaire/12992244
3. Other supporting documents:
- Cover Letter, optional
- Veterans' Preference documentation, if applicable (e.g., DD-214 showing type of discharge/character of service, SF-15 Form and related documentation, VA letter, etc.)
- Career Transition Assistance Program/Interagency Career Transition Assistance Program documentation, if applicable (e.g., Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.)
