Buffalo, NY | Full-Time | Starting at $17.00/hour + Up to $500/Month in Performance Bonuses
Capital Management Services (CMS) is hiring for our September 14th, 2026 training class!
CMS is a Buffalo-based company specializing in first-party account servicing for a nationally recognized financial institution. In this role, you will work with customers who have personal loans ranging from $8,000 to $40,000, helping them resolve recently missed payments and identify repayment solutions.
This is first-party account servicing-not third-party debt collection or charged-off debt recovery. We are looking for professional, customer-focused individuals who can communicate confidently and represent our client with the highest level of professionalism.
As a Customer Account Representative, you'll work with customers whose personal loans are between 2 and 90 days past due, helping them bring their accounts current while providing exceptional customer service.
Responsibilities include:
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Handle inbound and outbound calls regarding personal loan accounts.
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Discuss payment options and assist customers with resolving recently missed payments.
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Build rapport while maintaining a professional and empathetic approach.
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Accurately review account information and document customer interactions.
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Navigate multiple computer systems efficiently.
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Meet individual and team performance goals while maintaining strict compliance standards.
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Previous first-party collections or financial services experience preferred
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Professional phone presence and strong communication skills
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Excellent customer service and problem-solving abilities
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Comfortable working in a fast-paced, goal-oriented environment
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Basic computer proficiency and the ability to multitask
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Reliable attendance and a strong work ethic
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Starting pay of $17.00 per hour
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Earn up to $500 per month in performance bonuses
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Fully paid training
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Paid Time Off
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Medical, Dental, and Vision Insurance
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401(k) with company match
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Employee Referral Program
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Career advancement opportunities
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All equipment provided
Training begins September 14th , 2026
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Full-Time
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40 hours per week
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On-site in Buffalo, NY
If you're looking for a career with a stable company that values professionalism, customer service, and employee development, we'd love to hear from you. Apply today to join the Capital Management Services team!
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