ESSENTIAL DUTIES AND RESPONSIBILITIES
Primary duties and responsibilities include, but are not limited to, the following:
- Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs
- Answer all incoming calls coming to the Bell Desk and assist guests with their needs
- Assign bell personnel to all requests in the system so that guests are served in a timely manner
- Tag guest luggage with number of bags and last name of guest and ensure luggage is stored safely according to the prescribed procedures
- Store and retrieve luggage and other objects for guests
- Verify guests ticket with the one attached to the luggage before handing over bags to the guest.
- On occasion deliver packages for guests from FedEx after hours
- Coordinate and rent out Scooters and Wheelchairs for our third party vendor
- In emergency situations assist in covering any transportation runs that left uncovered
- Maintain a well-organized and clean guest luggage storage room
- Provide guests with information regarding property facilities, amenities, services, special events
- Follow up with guests to ensure their requests or problems have been met to their satisfaction.
- Document and report all luggage incidents like damages, accidents, theft, missing articles etc.
- Report accidents, injuries, and unsafe work conditions to the manager.
- Monitor and maintain safety, security, and cleanliness of luggage storage room and main bell desk
- Any other duties as assigned within the scope of this position.
KNOWLEDGE/SKILLS/ABILITIES
- Able to communicate storage and delivery services to our guests, informing them adequately about potential wait times for service
- Ability of simple reading, writing, math, and task completion skills is required.
- Must have the following skills: clerical, compiling, coordination, analyzing, supervising, instructing, driving, following instructions, influencing others, memorization, problem solving, independent judgment, and decision making.
- Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
- Must be a minimum of 18 years of age.
EDUCATION and/or EXPERIENCE
- Previous Bell Desk experience or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
CERTIFICATES AND LICENSES
- Must obtain and maintain appropriate licensing with Alcohol Awareness Card
- Valid driver’s license and must produce acceptable driving record per GSR SOP from DMV annually to present to management to remain in position.
PHYSICAL DEMANDS
- While performing the duties of this job, the team member is constantly standing, bending over, crouching, and frequently walking, reaching overhead, kneeling, and balancing over the duration of their shift.
- Must be able to push/pull and lift/carry 75lbs or less frequently.
- The team member will constantly have repetitive use of both feet and both hands. Team member will require frequent light and firm/strong grasping motions. Finger dexterity of both hands will be constantly required.
- Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.
- The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
- Work performed indoors and outdoors, alone and frequently around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment and other electrical devices.
- The noise level in the work environment is usually moderate.
- Team Member may be exposed to extreme heat, extreme cold, wet and/or humid conditions, moving objects, high places, slippery surfaces, and secondhand smoke.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pay: $13.70 per hour
Work Location: In person
