- (250004IF)
The primary focus of this position is to provide excellent customer service to physicians and patients referred for appointments/services at USF Health. Serves as the point of contact for patients being referred to USF Health to schedule provider referred appointments/services within the practice plan. Screens and processes internal referrals generated by USF Health and/or outside providers.
Required:
High School Diploma or Equivalent
Work Experience and Additional Information
- 3 years of customer service experience in healthcare
- Completion of 6-month probationary period in USF Patient Access Center
- Demonstration of accurate scheduling and registration for assigned areas within referral service
Duties & Responsibilities
- Process and track patient referrals for all departments for timely transfer of patients and records
- Receive and review individual productivity reports to self monitor and improve performance if required
- Identify and route patient appointment information to the correct recipient via computer database and/or telephone calls
- May assist in monitoring electronic faxing referral authorization requests and EMR in basket messages to address messages for authorizations
- Assure quality through review and reports to identify and route patient appointment information to the correct recipient via
computer database and/or telephone calls
- Interact with clinical staff and assist with referrals for timely and efficient process
- Perform Patient Access functions for all specialties and divisions such as registration, pre-registration, scheduling, and benefit verification to ensure daily operations are maintained according to standard
- Assist in monitoring electronic faxing referral authorization requests and EMR in basket messages to address messages for authorizations
Primary Location Tampa
Work Locations USF Health South Tampa Center 2 Tampa General Circle Tampa 33606
Eligible for Remote Work On Site
Job Patient Financial Services
Organization Academic Medical Group Inc
Schedule Full-time
Scheduled Days Monday, Tuesday, Wednesday, Thursday, Friday
Shift Day Job
Job Type On Site
Shift Hours 8 am - 5 pm
Minimum Salary 36,171.20
Job Posting Apr 8, 2026, 11:48:36 AM
