Are you a people-focused professional who enjoys building relationships, keeping projects organized, and helping clients succeed? Do you thrive in a fast-paced environment where no two days are the same? Are you looking for an opportunity to grow your career in sales, business development, account management, and customer success?
Macatawa Technologies is a growing IT Managed Services Provider (MSP) serving businesses and organizations throughout West Michigan. We help our clients leverage technology to improve efficiency, reduce risk, and achieve their business goals. As we continue to grow, we're looking to add a Client Account Coordinator to our team—someone who enjoys helping people, staying organized, and contributing to both client satisfaction and business growth. This role supports client-facing activities, sales processes, and customer relationships while serving as an important operational partner to our Account Management team.
What You'll Do
As a Client Account Coordinator, you'll play an important role in supporting our clients and helping our Account Management team deliver an exceptional experience. This position combines elements of customer service, account coordination, sales support, and business operations.
You'll work closely with our Account Management team to help ensure client needs are met, opportunities are followed through, and important initiatives continue moving forward.
Your Core Responsibilities Will Include:
- Supporting client relationships through proactive communication and excellent customer service.
- Assisting with sales opportunities, proposals, and client-focused business initiatives.
- Coordinating client meetings, business reviews, and follow-up activities.
- Helping maintain accurate client and opportunity information within our business systems.
- Assisting with client requests and day-to-day account coordination.
- Collaborating with the Account Management team to ensure clients receive a seamless experience.
- Supporting internal processes that help drive client satisfaction, business growth, and operational efficiency.
- Serving as a trusted resource for helping keep client commitments and team initiatives on track.
This is an excellent opportunity for someone who enjoys working with people, solving problems, and supporting both business development and client success activities.
What We're Looking For
We're seeking someone with a positive attitude, strong organizational skills, and a genuine desire to help clients and teammates succeed.
You should be:
- A self-starter with strong follow-through and accountability.
- Organized, detail-oriented, and capable of managing multiple priorities.
- Professional, approachable, and comfortable communicating with clients and coworkers.
- Interested in business, sales, customer service, and relationship building.
- Comfortable learning technology concepts and business systems.
- Motivated by personal growth and continuous improvement.
- Someone who enjoys helping people and contributing to a team environment.
- Grounded in integrity and committed to doing the right thing for clients and teammates.
Preferred Qualifications
- Experience in customer service, account coordination, sales support, administrative support, project coordination, or business operations.
- Experience working in a professional services, technology, or client-facing environment.
- Familiarity with CRM, PSA, or business management systems.
- Strong proficiency with Microsoft 365 applications.
- Experience coordinating multiple projects, priorities, or stakeholder requests simultaneously.
Career Growth Opportunity
At Macatawa Technologies, we believe in developing talent from within.
This role has a growth path into our Client Success Manager (CSM) position for individuals who demonstrate strong client relationship skills, business acumen, accountability, and leadership potential.
As a Client Account Coordinator, you'll gain exposure to:
- Account Management
- Business Reviews
- Strategic Technology Planning
- Sales & Business Development
- Client Communication & Relationship Management
- Managed IT Services Operations
Over time, successful candidates will have the opportunity to take on greater client ownership and advance into client-facing leadership roles within our Account Management department.
Why You'll Love Working Here
At Macatawa Technologies, we believe work should be meaningful, challenging, and rewarding. You'll join a collaborative team that values learning, growth, accountability, and serving others well.
You'll have the opportunity to:
- Work alongside experienced professionals in sales, account management, marketing, service, and technology.
- Build valuable business and customer relationship skills.
- Play a meaningful role in helping organizations throughout West Michigan succeed.
- Contribute to a growing company that values initiative, teamwork, and continuous improvement.
- Build a long-term career with opportunities for advancement and professional development.
We're not simply looking for someone to fill an administrative position. We're looking for someone who wants to learn, grow, contribute, and become a valued member of our team for years to come.
Ready to Join Our Team?
If you're someone who enjoys working with people, staying organized, supporting business growth, and helping clients succeed, we'd love to hear from you.
Apply today and discover how your skills can make a meaningful impact on both our clients and our team.
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
Work Location: In person
