Company Overview
Amada Senior Care is a dedicated provider of in-home senior care services. Our organization values compassion, integrity, and service, supporting caregivers with flexible schedules, ongoing training, and career development opportunities. We are committed to enriching the lives of seniors and their families through professional and heartfelt care.
Primary Responsibilities
- Answering scheduling phone lines, providing one-call resolution for scheduling-related questions.
- Handle responsible party and client scheduling calls, including adding, removing, and adjusting shifts.
- Process caregiver call-offs, shift swaps, on/off shifts, and movement of shifts between days.
- Assist with filling open shifts and reposting uncovered shifts promptly.
- Provide weekend and emergency scheduling support as assigned.
Caregiver Support & Engagement
- Serve as a key point of contact for caregiver scheduling questions and concerns.
- Proactively engage caregivers working under 25 hours to increase utilization and satisfaction.
- Support caregiver recognition efforts, including Caregiver of the Quarter and superstar recognition.
- Assist with caregiver bonus tracking and communication.
- Send caregiver messaging related to birthdays, uniforms, clock-in accuracy, attendance points, and reminders.
- Assist with caregiver coaching follow-ups as directed by leadership.
- Virtual Orientations When needed
- May be asked to go to an emergent VIP client to stand in until caregiver gets there.
Scheduling Operations & Coordination
- Complete delegated daily, weekly, and monthly scheduling tasks.
- Support caregiver orientation and orientation training sessions.
- Complete shift confirmations with caregivers and clients every Wednesday.
- Monitor hospitalization notifications and complete required follow-up outreach.
- Maintain scheduling consistency during high-volume or heavy scheduling periods.
Tracking, Reporting & Compliance
- Prepare and maintain scheduling conflict reports.
- Assist with gift card tracking and caregiver appreciation documentation.
Client Communication & Follow-Up
- Maintain professional, empathetic communication with clients and responsible parties.
- Complete schedule follow-ups related to changes, hospitalizations, or terminations.
- Ensure timely communication regarding coverage updates or schedule disruptions.
Key Expectations of the Role
- Demonstrate proactive problem-solving and strong communication skills.
- Maintain confidentiality and professionalism at all times.
- Support team alignment and consistency across scheduling operations.
- Uphold company standards, policies, and culture.
Pay: $40,000.00 per year
Benefits:
- Health insurance
- Paid time off
Work Location: In person
