Position Summary:
The Floor Sommelier is responsible for ensuring the highest beverage and wine customer experience based on Gibsons Restaurant Group’s philosophy, and four distinct core beliefs: Hospitality, Quality, Value and Family. They actively use their training, knowledge, communication and service skills in all aspects of beverage and food pairing to enhance the customer experience.
Essential Duties and Responsibilities:
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Maintains floor presence throughout service as scheduled, assist team and customers with wine sales and wine service.
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Assist in staff education and training. Assist in leading beverage discussions and tastings in daily pre-shifts.
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Assist General Manager or Lead Sommelier with ordering and beverage list maintenance
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Monitor wine inventory and evaluate reports to ensure consistency in wine menus.
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Maintains and organizes information in Compeat and Aloha as needed
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Builds relationships with existing customers and creates new locals at location. Actively work to gain an in-depth knowledge of customers' wine preferences and suggest wines based on that information.
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Assists management team in overall service standards of all beverage and food service
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Maintain wine cellar according to company standards. Coordinate with inventory control manager on wine organization and ordering.
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Other duties as assigned
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
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Minimum two years’ experience as a Wine Steward or similar relevant hospitality role. Level one Introductory Pass (Court of Master Sommeliers) or WSET Level 2 or higher preferred
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Supervisory knowledge in running a shift in a high volume restaurant and/or servicing a large bar
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Above industry average knowledge of liquor, beer, and wine
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Current ServSafe and Basset certifications
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Open availability, average weekly schedule not to exceed 40 hours
Skills:
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Demonstrated passion for wine and food pairing
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Excellent verbal and written communication skills
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Exemplary professional customer service and interpersonal skills
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Demonstrates the ability to be thorough, organized, and detail-oriented
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Computer literacy and knowledge of Microsoft, InDesign, and Google Suite is preferred
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Experience with Aloha point of sales equipment is preferred
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Develop positive and engaging professional relationship with staff and customers
