This is a civilian position that performs numerous job functions within the Police Department, including, but not limited to Records Bureau, Administration, Patrol, CID and others as assigned. The Support Services Technician may be called on at any time to work in any of the aforementioned areas. This position requires a person that can multi-task and work with little supervision.
Essential Duties and Responsibilities:
- Performs customer service duties at front window, through the mail, over the telephone.
- Presents and supports organizational values, goals, and objectives in a positive manner, regardless of personal feelings.
- Conducts self in professional manner.
- Creates annual work plan, updates as necessary, and provides quarterly progress and reports to administration.
- Creates work schedules that incorporate community service and budgetary needs.
- Sets the example in customer service.
- Recommends and assists in implementation of unit’s goals and objectives.
- Reviews and prepares various reports on operations and activities.
- Conducts daily briefing sessions for members of unit and inspects equipment.
- Maintains liaison with other law enforcement agencies, courts, community groups, and others as assigned.
- Answers calls regarding service, illness, accidents, disturbances, crime, or distress and provides necessary assistance or takes appropriate action as needed.
- Book-in and releases prisoners.
- Responds to non-emergency calls for service.
- Reports dangers in streets or sidewalks, such as holes, obstructions, or leaking gas mains.
- Provides general assistance and information to staff or public.
- Answers Department phones.
- Conducts Records related activities such as filing, preparing, copying reports.
- Conducts inspections of the holding facility, prisoner checks and other related tasks.
- Conduct cash transactions, prepare reports, spreadsheets, analysis of various departmental operations and file reports.
- Coordinates court routing system.
- Ordering supplies.
- Other duties may be assigned as needed.
- Assists in preparing and managing the budget.
- Prepares UCR Report
- Coordinates alarm permit program.
- Prepares payroll
- Prepares administrative reports.
- Attends to the customer service window
- Able to maintain training requirements for TCIC/NCIC, Records and Notary.
- Works in Property Room, Records Bureau, Administration, Holding Facility, Patrol, Criminal Investigations and School Crossing as assigned.
- Performs any other duties assigned.
To perform in this position, the employee must possess a high school diploma, or GED. Must possess a current Texas Class C Driver’s License, and be able to obtain all required licenses and certifications required by the Department’s Policy and by the State of Texas for Records positions, NCIC/TCIC operations, and Property/Evidence Room assignment. To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Must be able to multi-task. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of Federal, State, and local Laws and City ordinances. Computer Skills: Ability to utilize basic computer software and be proficient in Microsoft word, Powerpoint, and Spread Sheets (Excel and Access). Ability to type 30 words per minute, and ability to operate all modules of the Department’s Computer System.
Must be able to pass comprehensive background checks, pre-employment tests and drug screening
To apply, you may print out or electronically complete the application and hand deliver (7:30 am - 5:30 pm, M-Th) or mail to 702 N. Highway 175, Seagoville, TX 75159, by fax at (469)319-5044, or by email to [email protected].
