General Description
Responsible for monitoring the safety, security, sobriety and transportation of Victory Bay’s clients, who are in various levels of treatment for mental health.
Tasks & Responsibilities
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Essential Duties
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Monitor and direct the daily schedule of clients, including performing tasks and staying on schedule to attend all treatment and activities. Organization and punctuality are key.
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Transport clients to treatment facility, and back to residence in Victory Bay transport vehicle. Comply with driving guidelines and approved routes.
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Work alongside clinical staff to aid in implementation of treatment plan goals
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Assist in implementation of specific behavioral interventions such as coping skills, emotional regulation, and tailored behavioral modification techniques
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Foster a compassionate yet accountable environment that meets the needs of clients
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Monitor clients and record observations in shift notes, reporting back on each client’s progress and concerns
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Anticipate and respond to client needs, including crisis intervention and de-escalation
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Monitor the condition and behavior of all clients for intoxication/drug use.
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Administer Urine Analysis and breathalyzer on scheduled days of the week
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Promptly relieving previous shift and conferring with them regarding all issues and concerns.
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Conduct searches of clients at intake and assist in completing intake paperwork.
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Maintain and control company keys.
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Monitor clients and direct into group sessions or appointments when needed
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Make concerted effort to build relationships with each client, and model healthy communication as part of mental health treatment
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Manage and defuse conflict between clients impartially and respectfully. Effectively remind clients of rules and consequences of breach.
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Maintain a collegial but professional demeanor, reflective of healthy mental health, and appropriate boundaries with each client.
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Adhering to scheduled client transport and arriving to the facility in a timely manner.
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Report to and communicate with Direct Supervisor.
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Additional Duties
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Assists and covers other staff when necessary to maintain high productivity and efficiency in the department.
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As the company continues to grow, additional responsibilities that are essential for the department to be successful will be assigned accordingly.
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Interpersonal Relations
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Create Meaningful Connections: Demonstrates ability to function effectively as a part of team. Uses outstanding oral and written communication with employees at all levels of the business for support and sharing of information.
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Take Accountability: Take constructive feedback and prevent discourse among our peers.
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Live in the Solution: Critically thinking should be the solution when problems arise. Having the ability to accepts constructive criticism well in an open and non-defensive manner.
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Be Professional: Wear business casual attire (please see dress code policy).
Competencies
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Adaptability
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Customer Service
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Decision Making
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Dependability
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Ethics
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Interpersonal Skills
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Job Knowledge
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Conflict Management
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Organization Skills
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Productivity
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Self-Development
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Teamwork
Core Functions:
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Transportation
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Crisis Intervention
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Behavioral Management
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UDS Screening
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Relationship Building
Performance Standards & Measurement
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Compliance with essential and incidental duties; compliance with company policies and procedures.
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Compliance with state and federal laws and regulations applicable to the business.
Equipment, Tools & Machines
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Use of computer, telephone, and other office equipment such as a printer and fax.
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Use of company network and email domain.
Working Conditions
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Air conditioned and well-illuminated office environment and outdoor environment.
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May have several responsibilities at once. Interaction with others is constant and can be interruptive.
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Work may be stressful at times due to high level workflow.
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Availability to work flexible hours including weekends, holidays, and evenings as is required to comply with the purpose of the job and accommodate client needs.
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Participates in educational training, orientations, or compliance programs as needed to maintain competency.
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If you must leave your employment with our company, we request employees to give us at least 14 days resignation notice in writing.
Demands
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Enthusiastic self-starter operating with sustained energy and showing great initiative.
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Comfort working with a diverse base of support, including members, employers, providers, colleagues, community leaders, volunteers, non-profit organizations, vendors, etc.
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Excellent interpersonal and communication skills, including ability to read, write, spell in English legibly and without excessive grammatical or communication errors.
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Talk and hear both by person and by telephone; ability to speak clearly and effectively using proper grammar before patients, employees, and business partners, among others.
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Excellent organizational skills.
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Accepts constructive criticism well in an open and non-defensive manner.
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Ability to manage conflicting priorities. Ability to maintain a positive work ethic and a congenial attitude in the face of a high-pressure environment.
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Ability to function independently and with flexibility.
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Ability to work under pressure, handle multiple tasks and interruptions.
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Occasional lifting of moderately heavy office supplies; ability to lift supplies for community events, trade shows, conferences, and other marketing opportunities applicable to the organization; ability to lift, push or pull up to 50lbs.
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Ability to sit, stand, or walk for extended periods of time.
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Must have strong computer skills to meet Microsoft Office and Electronic Health Record software requirements.
Qualifications
Education:
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High school diploma or equivalent with specialized mental health training or experience.
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Bachelor’s degree in Mental Health area preferred.
Experience:
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2-4 years' experience working in a Mental Health Treatment Facility.
Licenses and Certifications:
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BHT certification highly desirable
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Current CPR certification highly desirable
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Narcan training highly desirable
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Valid driver license
