Position Title : Branch General Manager (Freight Forwarding & Logistics)
General Responsibilities :
Business Development & Growth
- Own branch revenue growth, including new business acquisition and account expansion
- Develop and execute sales strategies across air/ocean freight, domestic transport, and project cargo
- Lead customer engagements end-to-end (prospecting → solution → pricing → closing)
- Ensure pricing aligns with operational feasibility and margin targets P&L Ownership & Financial Management
- Own full branch P&L, including revenue, margin, and cost control
- Manage budgets, forecasts, and monthly performance reviews
- Monitor key KPIs (revenue, margin %, cost per shipment, productivity)
- Report regularly to HQ (NJ) on performance and key initiatives Freight Forwarding Operations (Import & Export)
- Oversee all international freight operations (air & ocean, import/export)
- Ensure compliance with customs, documentation, and trade regulations
- Manage shipment lifecycle from booking through delivery
- Resolve complex operational issues and maintain service quality Warehousing Coordination (Non-Operational)
- Maintain strong understanding of warehouse operations and constraints
- Coordinate closely with warehouse teams to ensure smooth inbound/outbound flow
- Incorporate warehouse considerations into pricing, planning, and customer solutions
- Support integrated service offerings without direct warehouse ownership
Oversized & Project Cargo
- Oversee execution of oversized (OOG) and project cargo shipments
- Coordinate routing, equipment, permits, and specialized handling
- Manage risk and ensure compliant, efficient execution
- Support accurate pricing based on complexity and cost drivers
Team Leadership & Execution
- Lead and develop teams across sales, operations, and customer service
- Establish clear KPIs, accountability, and performance expectations
- Drive a culture of ownership, urgency, and continuous improvement
Customer & Partner Management
- Serve as escalation point for key accounts
- Maintain strong relationships with customers, carriers, and partners
- Negotiate rates and ensure service and cost alignment
Systems & Process Optimization
- Ensure effective use of systems including OPUS, CargoWise, or equivalent
- Maintain data accuracy across operations and reporting
- Identify and implement process improvements in coordination with HQ
Compliance & Risk Management
- Oversee contracts, compliance, and regulatory requirements
- Identify and mitigate operational and financial risks
- Maintain documentation and audit readiness
Qualifications :
- 10–15 years of freight forwarding / logistics experience
- 5+ years in senior leadership or GM-level role
- Strong experience in import/export (air & ocean), end-to-end freight operations, and oversized/project cargo
- Working understanding of warehousing operations (non-operational role)
- Proven P&L ownership and business growth track record
- Bilingual in Korean and English (Required)
- Experience with systems such as OPUS, CargoWise, SAP, or equivalent
- Bachelor’s degree required (MBA preferred)
Benefits :
- Health, Dental, Vision Insurance – 100% coverage for you and family
- Paid Time Off
- 401(K) with Company Match
- Free Daily Lunch Catering
- Annual performance-based incentives
- Certification Recognition Program
- Fitness Center Membership Subsidy Program
Job Type: Full-time
Pay: $85,000.00 - $110,000.00 per year
Application Question(s):
- Are you bilingual in Korean and English?
- Are you of Korean descent?
- Please indicate your total years of relevant experience.
- Please specify your current status in the United States, or if you are a foreign national, indicate your visa type.
Work Location: In person
