Job Overview
We are seeking a dynamic and bilingual (Chinese-speaking) Medical Receptionist to join our healthcare team. In this vital role, you will serve as the first point of contact for patients, providing exceptional customer service while managing a variety of administrative and clinical tasks. Your energetic approach and attention to detail will ensure smooth clinic operations, accurate documentation, and a welcoming environment for all patients. This position offers an exciting opportunity to contribute to patient care and clinic efficiency in a fast-paced healthcare setting.
Responsibilities
- Greet and assist patients in person and over the phone with professionalism and warmth, ensuring excellent patient service and communication in both Chinese and English.
- Schedule appointments, manage patient flow, and coordinate clinical calendars using EMR (Electronic Medical Records) systems such as Epic, Meditech, or eClinicalWorks.
- Verify patient insurance coverage, process medical billing, and handle collections with accuracy while adhering to HIPAA regulations.
- Review medical documentation, including care plans, medical records, and clinical notes for completeness and compliance with health information management policies.
- Assist with electronic health records (EHR) management, ensuring proper documentation review, coding (CPT, ICD-9/10), and data entry using systems like Athenahealth or other EHR platforms.
- Handle phone communication with patients, providers, insurance companies, and vendors using proper phone etiquette and clear typing skills (including 10-key typing).
- Maintain a clean, organized front desk area while managing office supplies, medical records requests, and clerical support tasks efficiently.
- Support clinical staff by managing appointment reminders, follow-up scheduling, and ensuring adherence to clinical confidentiality policies.
- Stay informed about health insurance policies such as Medicare and Medicaid to assist patients with billing inquiries or documentation requirements.
Experience
- Prior experience working in a medical office or healthcare setting is required; clinic experience is highly preferred.
- Demonstrated proficiency with EMR/EHR systems such as Epic, Meditech, Athenahealth or eClinicalWorks is essential.
- Strong knowledge of medical terminology, coding (ICD-9/10, CPT), medical billing procedures, and health insurance processes including Medicare is necessary.
- Bilingual fluency in Chinese and English is required to effectively communicate with diverse patient populations.
- Excellent computer skills including Microsoft Office suite (Word, Excel) along with familiarity with electronic health records management are essential.
- Proven ability to handle sensitive patient information confidentially in accordance with HIPAA regulations.
- Strong organizational skills combined with clerical experience in a healthcare environment will ensure success in this role.
Join us to make a meaningful difference in patient care through your energetic approach and detailed-oriented support!
Pay: $18.00 - $23.00 per hour
Work Location: In person
