Description:
Patient Service Representative (PSR)
Job Type: Full-time - onsite position
Torrington, CT
Established in 1970, Orthopedic Associates of Hartford, P.C. is one of the area's largest and most respected orthopedic specialty groups.
Position Overview
In support of high-quality patient care, we are currently seeking an experienced dedicated and customer-focused Patient Services Representative (PSR). The Patient Services Representative will play a crucial role in providing exceptional service and support to our patients. The PSR portrays excellent communication skills, high attention to detail, and a passion for helping others.
Our ideal candidate will be energetic and enthusiastic, able to demonstrate a mature, dependable, and responsible approach while effectively assisting the physician’s practice in all interactions, be a highly committed team player, a proactive self-starter, reliable, and able to be flexible in a changing environment.
Responsibilities
- Check-in patients upon arrival, ensuring accurate and up-to-date information
- Schedule appointments
- Answer phone calls and address patient inquiries or concerns
- Verify insurance coverage
- Collect patient payments and provide receipts
- Collaborate with care teams to ensure smooth patient flow and efficient operations
- Triages calls, working closely with physician and/or assigned staff member in responding to all calls in a timely fashion.
- Develop great patient relationships and high-quality patient experience
- Support all relevant EHR work queue patient care support responsibilities.
- Register new patients and update existing records with accurate demographic, insurance, and medical information.
- Attend training at our Farmington and Plainville locations
- Travel between our various sites upon request.
PM22
Requirements:
Required Qualifications & Skills
- Knowledge of HIPAA regulations and ability to handle sensitive patient information with confidentiality
- Experience working as a medical receptionist or in a medical office environment is a plus
- Previous customer service or administrative experience in a medical office setting is preferred.
- Proficiency in computer applications, including MS Office (Word, Excel) and Electronic Health Record (EHR) systems, Epic experience preferred.
- Excellent verbal and written communication skills for interacting with patients and medical staff.
- Strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.
