We are looking for a front desk agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
We are looking for a local candidate, someone familiar with the area who is ready to start right away.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software
- Understanding of how travel planning websites operate, like Booking and Expedia
- Customer service attitude
- Excellent communication and organizational skills
We anticipate this position to require 32-40 hours. Interested parties should be flexible on shifts but available for a closing/evening shift 4 days a week and on-call shifts on an emergent basis. The position will have two guaranteed days off each week unless available to cover in a staffing shortage. We offer a matching 401K, paid sick leave, dental and vision plan options, vacation time, and on the job training. Apply with a current, relevant, and up-to-date resume.
Job Type: Part-time
Pay: From $18.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Paid time off
- Vision insurance
Work Location: In person
