Job Summary
We are seeking a dynamic and experienced Auto Body Estimator with a solid track record working with Progressive Insurance along with experience in the collision repair industry to join our team. In this role, you will be responsible for accurately assessing vehicle damage, preparing detailed estimates, and communicating effectively with customers and insurance adjusters. Your expertise in automotive diagnostics, mechanical knowledge, and estimating software will drive customer satisfaction and ensure efficient repair processes. This is an exciting opportunity for a motivated professional eager to leverage their skills in a fast-paced, customer-focused environment. You will also be a provided a CR rep to assist you with all of the tasks associated with being a DRP for Progressive.
Duties
- Conduct thorough inspections of damaged vehicles to determine scope of repairs using computer-aided estimating software.
- Prepare detailed and accurate repair estimates, including parts, labor, and materials costs.
- Communicate clearly with customers, insurance adjusters, and technicians regarding repair procedures and estimates.
- Upsell additional services such as mechanical repairs, tire services, suspension work, or oil changes to maximize customer value.
- Collaborate with service technicians and mechanics to ensure repair plans align with vehicle diagnostics and mechanical assessments.
- Manage client communication throughout the repair process to ensure transparency and satisfaction.
- Assist in managing workflow by prioritizing repairs and coordinating with the auto service team for timely completion.
- Parts ordering
Requirements
- Proven progressive experience as an Auto Body Estimator within a collision repair or dealership environment.
- Strong knowledge of automotive diagnostics, mechanical systems (including transmissions, brakes, shocks & struts), and vehicle maintenance procedures.
- Proficiency in estimating software. (CCC ONE and Mitchell. REQUIRED)
- Experience with auto service management systems and service writing processes.
- Excellent client communication skills with a focus on customer service excellence.
- Ability to perform mechanical assessments including oil changes, tire services, suspension repairs, and brake work.
- Dealership experience is highly preferred; automotive repair background is essential.
- Valid driver’s license with a clean driving record.
- Ability to upsell services confidently while maintaining integrity and trust with clients.
- Cash handling experience is a plus for managing payments efficiently.
Join our team where your expertise will make a real difference! We value energetic professionals who are passionate about automotive repair and dedicated to delivering exceptional customer experiences. If you thrive in a collaborative environment that rewards initiative and skill development, we want to hear from you!
Pay: $85,000.00 - $150,000.00 per year
Work Location: In person
