Technical, Project & Event Support Specialist provides technical and project support for the Product Design Office residents which includes, but not limited to; tier one user hardware and software support, opening, documenting, and closing support tickets, monitoring support trends and suggesting long-term fixes, address software upgrades, user management, system/data audits across multiple systems, support executive events, and manage projects.
Responsibilities:
- Document, track, and monitor issues to ensure timely resolution.
- Perform advance root cause analysis and work to implement long term solutions.
- Escalate problems to next level support professionals when necessary.
- Work with user community to solve moderately complex tickets.
- Perform various day-to-day operational duties to manage our environment which include: resolving Design Office resident user hardware, software, and access problems, as well as supporting meetings and executive reviews, and managing projects.
Basic Qualifications:
- Bachelors Degree
- Minimum 3 years of experience in an IT role
- Prior experience providing user support including but not limited to; physically setting up computers and associated user accounts, maintaining asset tracking database and general tier one user support
- Professional and customer focused demeanor with very good communication skills
- Demonstrate good ability to support, review, analyze, and evaluate various systems operations
- Demonstrate calmness under pressure and ability to work with Stellantis executives in-person
- Demonstrate ability to document, track, and monitor problems to ensure timely resolution
- Working knowledge of Active Directory, VPN, group policies
- Working knowledge of MS365 tools (One Drive, mail, calendar, etc.)
- Working skills with PC hardware (add/remove memory or hard drive)
- Motivated to learn new technologies including Audio and Visual equipment that supports meetings and executive design review meetings (LED Wall and other projector/screen technology)
- Work occasional weekend and evening hours to support events, technology upgrades, and testing
Preferred Qualifications:
- Bachelor degree in CS or MIS
- Experience in automotive and/or industrial design
- Knowledge using designer specific software: Adobe, Autodesk, Unity, Unreal, Figma, Confluence
- Executing software evaluations to determine viability
- Certifications: ITIL, Microsoft and CompTIA, RHCP, CCNA a plus
- Windows Powershell scripting
- Audio/Visual equipment knowledge
