Job Overview
We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the friendly face and helpful voice that ensures our clients receive exceptional support and service. Your energetic approach will help build strong relationships, resolve inquiries efficiently, and contribute to a positive experience for every customer. This position offers an exciting opportunity to develop your communication skills, utilize your technical proficiency, and thrive in a fast-paced office environment. If you’re passionate about helping others and possess excellent organizational skills, we want to hear from you!
Major Job Responsibilities
Account & Order Management
- Execute pricing workflows by facilitating accurate quotes and managing custom project specifications.
- Oversee complex accounts from initial order intake through production scheduling to meet strict delivery timelines.
- Monitor inventory health and track order lifecycles proactively to mitigate supply chain disruptions.
- Generate data-driven reports to share performance metrics and project updates directly with corporate clients.
Production Planning & Procurement
- Coordinate outside purchases for specialized materials and third-party manufacturing services.
- Partner with scheduling teams to evaluate production backlogs and optimize machine demand allocation.
- Conduct pre-pricing reviews with production leaders to validate manufacturing feasibility and efficiency.
Cross-Functional Collaboration & Support
- Serve as primary liaison between external customers, sales teams, credit analysts, and collections departments.
- Log, research, and troubleshoot customer quality issues using structured root-cause analysis.
- Synthesize complex information rapidly across verbal and written channels to maintain operational agility.
Critical Skills & Capabilities
- Customer Centricity: Driven to align manufacturing capabilities with specific partner requirements to maximize satisfaction.
- Analytical Problem-Solving: Skilled at navigating non-routine operational bottlenecks and using judgment to find alternative solutions.
- Collaborative Communication: Proactive and prompt communicator focused on building cross-functional trust and accountability.
- Rigorous Attention to Detail: Strict adherence to established procedures to ensure accurate data entry and process execution.
- Workflow Optimization: Advanced organization and time management skills tailored to high-volume, multi-tasking environments.
Technical Skills
- ERP & Systems: Amtech ERP software, customized Customer Portals
- Productivity Suites: Microsoft Office 365 (Excel, Outlook, Teams, Word, PowerPoint)
Experience & Education
- Manufacturing Experience: 3–5 years of progressive experience within a manufacturing or production environment (Preferred).
- Customer Support: Strong background in industrial customer service and operational workflow management (Required).
- Education: High School Diploma or G.E.D. equivalent (Required).
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Pay varies with experience and education. Higher end of pay range would be for employee with experience in our industry and software.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Preferred Experience level:
Schedule:
Work setting:
Schedule:
- 8 hour shift
- Monday to Friday
Join us in delivering exceptional service that makes a difference! This paid position offers an engaging environment where your organizational talents and communication skills will shine while supporting our mission to provide outstanding customer experiences every day.
Pay: $15.00 - $20.00 per hour
Work Location: In person
