JOB DESCRIPTION:
The Inside Sales / Customer Service position serves as a primary point of contact for customers. This role is responsible for supporting sales activities, managing customer inquiries, coordinating orders from placement through shipment, and ensuring a high level of customer satisfaction through timely communication and follow-up.
SHIFT:
1st Shift 7am-3:30pm
ESSENTIAL FUNCTIONS:
- Maintain direct contact with customers via phone and email.
- Respond to customer inquiries in a timely and professional manner.
- Track customer orders through the production shop and shipping stages.
- Provide customers with order updates when requested or when quoted schedules are revised.
- Coordinate with purchasing to order outside materials and services required to complete customer orders, including outside processing.
- Prepare customer quotes as required, ensuring appropriate pricing and sales margins.
- Assist with Accounts Receivable by following up on outstanding payments when terms are not met.
- Perform additional tasks assigned by management to support customer service, sales, or general office operations.
Pay: $22.00 - $25.00 per hour
Benefits:
Work Location: In person
