The Patient Collection Specialist is responsible for managing the billing and collection of accounts that have patient balances due to self-pay or patient balances per insurance processing.
ESSENTIAL FUNCTIONS
1. Stay current on Medical Debt Collection policies.
2. Review weekly billing to patients and work any reports generated from patient billing.
3. Follow collection protocol for past due balances. Send text, calls etc. as appropriate.
4. Manage calls from all patients with past due balances and accurately note accounts.
5. Participate in revenue cycle meetings and process improvement initiatives
6. Identify and resolve billing complaints, answer questions from staff, patients and insurance companies.
EDUCATION and/or EXPERIENCE
- High school diploma or equivalent
- Minimum 2-3 years of experience in medical office
- Experience with practice management systems and EHR platforms
Total Rewards
The referenced base salary range represents the low and high end of SCN'S salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. University of Maryland Faculty Physician’s Inc. offers a total rewards package that supports our employees' health, life, career and retirement.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
