Midstate Chevrolet is now looking for Service Advisors and the earning potential is very rewarding.
We provide a thriving, positive, and professional work environment while working among some of the most knowledgeable staff in the industry.
Qualifications:
High School Diploma or equivalent
Minimum 1 year of service advisor experience
Valid vehicle operators license
Other Skills and Qualifications:
- Must be team oriented and maintain a positive attitude.
- Ability to communicate effectively with both external and internal customers and employees.
- Ability to perform in a fast paced environment and under stressful situations.
- Maintain a professional attitude and appearance.
- Ability to achieve goals and objectives set by management.
Automotive Service Advisor Primary Responsibilities:
- Greet customers immediately, in a courteous and friendly manner.
- Handle telephone inquiries quickly and in same courteous and friendly manner.
- Write up customer problems accurately and describe clearly on repair order, referring to service records, vehicle inspection, recommending any additional service needed.
- Estimate costs and completion time.
- Monitor progress of repair orders written, communicating with Parts Department, Business Development Department and Technicians in order to complete repairs.
- Handle any critical situations according to procedure and contact appropriate management.
- Assist with final inspection and road testing as requested
- Review completed repair orders and pricing and notify customer; be available to explain.
- Help maintain department service records, including repair order file and credit list.
Work Remotely
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: In person
