State of Idaho
Information Technology Manager III
Applications will be accepted through 11:59 PM MST on the posting end date. The position is in the Boise Office in the Chinden Campus, 11321 West Chinden Blvd, Building 2. A compensation analysis will be completed for the selected candidate.
The Idaho State Tax Commission is seeking an Information Technology Manager III to provide strategic and operational leadership for a major agency-wide information technology service area.
This position manages multiple technology functions supporting the Tax Commission, including software development, IT operations and end-user support, cybersecurity, technology asset management, and technology financial planning. The position provides leadership and direction across four technology teams and is responsible for ensuring technology services, resources, and priorities align with agency business needs and statewide technology requirements.
The IT Manager III reports directly to the Technology and Innovation Bureau Chief and serves as a senior technology leader for the agency. This position works closely with agency executive leadership, Office of Information Technology Services (OITS), business leaders, and technology vendors to establish technology priorities, address operational and cybersecurity risks, manage technology resources, and support short- and long-range technology planning.
The ideal candidate will be an experienced technology leader who can operate at both the strategic and operational levels, develop strong leaders and teams, communicate effectively with executive leadership, and balance business priorities, technology risk, available resources, and long-term technology needs.
Example of Duties
- Manage a major agency-wide IT service area consisting of four teams and multiple technology disciplines, including software development, IT operations and end-user support, and Security.
- Provide leadership, direction, coaching, and performance management to technology teams and their leaders, with an emphasis on leadership development, accountability, succession planning, and continuous improvement.
- Provide oversight of two software development teams responsible for the support, maintenance, enhancement, and technical coordination of GenTax, Fairfax, agency websites, and other critical agency applications and systems.
- Direct IT operations and customer support functions responsible for deskside support, device deployment, technical troubleshooting, employee technology needs, and delivery of responsive technology services across the agency.
- Provide agency-level oversight of cybersecurity, including security operations, technology risk, compliance requirements, incident coordination, and relationships with statewide and external partners.
- Lead short- and long-range technology planning and establish technology priorities based on agency business needs, operational risk, resource capacity, and statewide technology direction.
- Lead development and coordination of the agency's technology budget and technology financial planning, including review and analysis of the ITS budget packet, validation of technology costs, forecasting technology needs, and coordinating funding requirements with agency leadership.
- Oversee agency technology hardware and IT asset management, including inventory accountability, lifecycle planning, replacement strategies, procurement coordination, and management of technology assets.
- Develop and implement IT policies, procedures, operating standards, and governance practices for assigned technology functions.
- Provide oversight and coordination of critical technology relationships, including the agency's Government Liaison, ITS Liaison, and technology vendor relationships, ensuring service expectations are established, issues are appropriately escalated, and agency technology needs are effectively represented.
- Evaluate competing technology needs and make recommendations regarding priorities, resource allocation, technology investments, risk mitigation, and service delivery.
- Provide executive leadership with regular updates and recommendations regarding technology operations, cybersecurity, budgets, significant initiatives, resource capacity, major incidents, technology risks, and emerging issues requiring executive awareness or decisions.
- Coordinate the resolution of complex technology issues involving multiple technical teams, agency business units, statewide technology providers, and vendors.
- Ensure technology services and solutions comply with applicable state and federal security, privacy, regulatory, and technology requirements.
- Represent the Tax Commission in technology discussions and planning efforts involving ITS, vendors, government partners, and other external stakeholders.
- Promote effective technology governance, customer service, operational accountability, collaboration, and continuous improvement across the agency's technology functions.
Minimum Qualifications
- Good knowledge of management practices. Typically gained by bachelor’s degree or higher in management or a related field or 2-4 upper division college courses related to management. Note: trainings or seminars may be comparable. OR 2-4 years’ work experience supervising/managing professionals OR a combination of coursework and experience that represents the knowledge level noted.
- Considerable knowledge of current trends in information technology. Typically gained by master’s degree (or higher) in I.T. or a closely related field OR a bachelor’s degree in I.T. and 1-year (or more) relevant experience OR 4-5 years high-level professional experience directly related to Information Technology OR experience or a combination of coursework and experience that represents the knowledge level noted.
- Considerable knowledge of computer hardware and software capabilities and limitations. Typically gained by master’s degree (or higher) in a closely related field OR a bachelor’s degree in a closely related field and 1-year (or more) related experience OR 4-5 years high-level professional experience directly related to computer hardware and software capabilities and limitations OR experience or a combination of coursework and experience that represents the knowledge level noted.
- Experience supervising the staff and activities of an IT function. Typically gained by 3 years of related professional work experience (resume must demonstrate how you meet this MQ)
- Experience participating in short- and long-range IT planning, including developing and implementing policies and procedures. Typically gained by 3 years of related professional work experience (resume must demonstrate how you meet this MQ)
Preferred Qualifications - The following experience is preferred but is not required. Applicants with this experience may receive additional consideration:
- Experience managing multiple IT teams or technology functions in a complex organization. Typically gained by five (5) to eight (8) years of progressively responsible information technology management experience, including responsibility for multiple technical teams, technology functions, and organizational priorities.
- Experience providing leadership and oversight across multiple technology disciplines, such as software development, IT operations, customer support, cybersecurity, or technology asset management. Typically gained by three (3) to five (5) years of professional experience managing or providing leadership across multiple IT disciplines.
- Experience developing and managing technology leaders, including coaching, performance management, leadership development, and succession planning. Typically gained by three (3) to five (5) years of management or supervisory experience that included responsibility for developing supervisors, managers, team leads, or other technology leaders.
- Experience leading technology budget development, financial planning, cost analysis, forecasting, or technology resource planning. Typically gained by three (3) to five (5) years of professional experience developing or managing technology budgets, analyzing technology costs, forecasting expenditures, or planning technology resources.
- Experience overseeing cybersecurity programs, security compliance, technology risk management, or coordination with internal and external security partners. Typically gained by three (3) to five (5) years of professional experience providing management oversight of cybersecurity, security compliance, technology risk, incident coordination, or security-related partnerships.
- Experience managing technology assets, hardware lifecycle planning, licensing, contracts, or vendor relationships. Typically gained by three (3) to five (5) years of professional experience managing technology assets, hardware lifecycle planning, technology procurement, licensing, contracts, or vendor performance.
- Experience developing and implementing IT policies, governance practices, operating standards, and short- and long-range technology plans. Typically gained by three (3) to five (5) years of professional experience developing, implementing, or providing management oversight of IT policies, governance practices, operating standards, or strategic and operational technology plans.
- Experience managing complex technology priorities involving multiple business areas, technical teams, vendors, and external technology partners. Typically gained by three (3) to five (5) years of professional experience managing complex technology services, initiatives, or operational priorities involving multiple organizational and external stakeholders.
- Experience presenting complex technology, financial, operational, and cybersecurity information to executive or senior leadership and providing recommendations to support organizational decision-making. Typically gained by three (3) to five (5) years of professional experience regularly presenting information and recommendations regarding significant technology matters to executive or senior leadership.
- Experience working in a public-sector, highly regulated, or similarly complex environment. Typically gained by three (3) to five (5) years of professional experience in an environment subject to significant regulatory, security, privacy, or compliance requirements.
Why Join Us?
OUR VISION: Great people. Helping you. Serving Idaho.
OUR MISSION: Benefit Idaho through courteous customer service, education, and fair tax administration.
OUR VALUES: Fairness, Accountability, Integrity, Respect.
What Do Our Employees Say About Us?
"I love the work-life balance at the Tax Commission because our managers and supervisors are awesome with flexibility."
"My favorite part about working for the Tax Commission are the people I get to work with. It's become a family, and I've made lots of lifelong friends."
Follow us on LinkedIn or Facebook to learn more about us! Questions? Contact us at [email protected] or 208-334-0478.
What's In It for You?
- Affordable benefits including medical, vision, and dental insurance
- PERSI defined benefit retirement plan
- Paid sick and vacation leaves start accruing your first day
- 11 paid holidays per year
- Paid Parental Leave covering the birth or adoption of a child for up to 8 weeks
- Permanent, full-time classified employment status after successful completion of an entrance probation
- Working in an office environment with other talented and highly motivated individuals
The State of Idaho is a qualifying employer for Public Service Loan Forgiveness (PSLF)
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Benefits:
The State of Idaho offers a robust total compensation package for additional information related to benefits and/or State programs, please visit https://dhr.idaho.gov/StateEmployees/Benefits.html
EEO/ADA/Veteran:
The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.
The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email [email protected]. (If you have a contact for applicant accommodations at your agency, please replace the contact information).
Preference may be given to veterans who qualify under state and federal laws and regulations.
