The Service & Parts Advisor is responsible for supporting customers with their marine service and parts needs while ensuring a smooth communication flow between the customer, service technicians, and parts department. This role focuses on delivering an excellent customer experience, maximizing service and parts sales, and ensuring work orders and parts orders are handled efficiently.
Customer Service
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Greet customers and assist with service and parts inquiries for boats, motors, and marine accessories
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Write service repair orders and accurately document customer concerns
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Communicate service recommendations, timelines, and estimates to customers
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Provide updates on repair status and notify customers when work is complete
Parts Sales & Inventory Support
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Assist customers and technicians in identifying and ordering correct marine parts and accessories
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Process parts sales at the counter, by phone, and via email
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Receive and check in parts orders and ensure accuracy
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Maintain organized parts displays and storage areas
Service Coordination
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Schedule service appointments and manage service workflow with technicians
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Ensure parts required for scheduled repairs are ordered and available
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Close repair orders, process invoices, and review completed work with customers
Operational Support
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Maintain clean, organized service and parts areas
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Follow dealership processes for work orders, parts orders, and warranty documentation
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Support team goals related to customer satisfaction, efficiency, and sale
TWL Powersports & Marine, located in Oshkosh, WI, is a family-owned powersports & marine dealership with over 50 years of history and a strong focus on customer satisfaction. Specializing in motorcycles, ATVs, snowmobiles, boats, PWC, and UTVs, the dealership is committed to providing top-quality products and expert service. We are seeking a motivated Marine Service & Parts Advisor to join our team.
In this role, you will be instrumental in ensuring a seamless service experience for our customers by coordinating repairs, maintaining communication, and promoting additional services. Your ability to create strong customer relationships and your attention to detail will drive both customer satisfaction and service department success.
Join a team that values family, community, and a passion for power sports!
