AVN - Mgmt, Inc. is seeking a Customer Enrollment Associate to assist customers throughout the enrollment process for AT&T Fiber services. In this role, you'll provide knowledgeable support, answer questions, and ensure every customer receives a positive experience from start to finish.
Whether you're beginning your career or looking to build new professional skills, this role offers comprehensive training and opportunities for advancement within a growing team.
Responsibilities of a Customer Enrollment Associate:
- Meet with customers to discuss AT&T Fiber services and identify their connectivity needs.
- Explain internet plans, pricing, promotions, and service features in a clear and engaging way.
- Guide customers through enrollment, account setup, and activation.
- Answer customer questions and recommend solutions that best fit their needs.
- Maintain accurate customer records and ensure all documentation is complete.
- Collaborate with team members to deliver excellent customer experiences and achieve performance goals.
- Participate in ongoing training to expand product knowledge and strengthen professional skills.
Qualifications in a Customer Enrollment Associate:
- Excellent communication and active listening skills
- Positive attitude with a strong customer service mindset
- Ability to multitask and stay organized
- Team player who enjoys working with people
- Quick learner with strong problem-solving skills
- Previous customer service or sales experience is a plus but not required
Join AVN - Mgmt, Inc. and become part of a team dedicated to helping customers make informed decisions while building lasting professional skills.
Pay: $950.00 - $1,300.00 per week
Work Location: In person
