We are seeking a Licensed Senior Customer Service Representative to join our client's team in a remote capacity. This role is responsible for delivering exceptional customer support by handling inbound inquiries, assisting with life and health insurance products, processing claims and payment-related requests, and providing accurate information through phone and email communications.
The ideal candidate is highly organized, customer-focused, and possesses strong problem-solving and communication skills. Apply today!
Work Model:
What You Will Do:
- Manage inbound customer calls and document interactions in Salesforce
- Handle both standard and complex customer inquiries about products and services via email and phone
- Investigate customer inquiries, delivering follow up support via phone and email as needed
- Prepare and deliver informed responses to customer correspondence using available reference materials and resources
- Request and organize additional information required to resolve customer concerns
- Document client concerns and escalate matters to relevant teams when necessary
- Troubleshoot basic website and online account-related issues
- Support customers with enrollment in life and health insurance products
- Support customers with payment inquiries and payment processing
- Guide customers through claims inquiries and claims-related processing
- Maintain professionalism and accuracy while meeting scheduled work requirements
What You Will Need to Be Successful:
- Must currently hold active licenses in: both California (CA) and Florida (FL) to be considered for an interview
- Must currently hold active licenses in at least three (3) of the following states: New Jersey (NJ), Massachusetts (MA), Ohio (OH), Connecticut (CT), Maryland (MD), Pennsylvania (PA), Virginia (VA)
- If selected for employment, candidates must obtain licenses in: Michigan (MI), New York (NY), Indiana (IN)
- High School Diploma or equivalent (required)
- 1+ years of experience in sales and/or customer service
- 6+ months of experience with Microsoft Office Suite, including, including Word, Excel, and PowerPoint
- Foundational skills in technical and computer troubleshooting
- Excellent verbal and written communication skills
- Ability to manage multiple tasks and work independently in a remote environment
- Excellent problem-solving and customer service skills
Benefits Overview:
- 401k
- Major health insurances
- Employee Stock Ownership Plan (ESOP)
- Click here for a complete list of benefits
Interested and qualified candidates can contact Palmer Group at (515) 225-7000 or email
[email protected].
#ZR
