The 20 is a Master MSP and one of the top MSP growth platforms in North America. We help independent MSPs grow faster than they ever could alone — by giving them access to a shared help desk, a managed tool stack, proven sales playbooks, and a national community of peers who are all playing to win.
We're hiring a Sales Development Representative to build the pipeline that powers our growth. This is not a cold-calling factory role. You'll work closely with our AE team and SVP of Sales to develop targeted outreach strategies, follow up on events and conferences with precision, and move qualified MSP prospects from interested to ready-to-buy. The right person for this role understands the MSP space - or is hungry to learn it fast. You're organized, persistent, and energized by the front end of the sales process. You love the hunt.
Why This Role:
Key Responsibilities:
Conduct targeted outbound prospecting via phone, email, LinkedIn, and other channels to generate qualified leads for the AE team
Required Qualifications:
1–3 years of experience in a sales development, inside sales, or business development role
Experience in the MSP, IT services, or technology channel — you know the language and the landscape
Proven ability to generate qualified pipeline through outbound prospecting (email, phone, LinkedIn)
Strong written and verbal communication skills — you can craft an outreach that gets opened and responded to
Organized and detail-oriented — you track everything, follow up on everything, and let nothing fall through the cracks
Comfortable working in HubSpot or a similar CRM and maintaining clean data discipline
Coachable, competitive, and hungry to contribute to a fast-moving sales team
Preferred Qualifications:
Familiarity with MSP tools and terminology (RMM, PSA, NOC, MRR, CSAT, etc.)
Experience attending or supporting MSP-focused industry events (DattoCon, IT Nation, N-Able Empower)
Benefits:
Comprehensive benefits, including medical, dental, vision, supplemental coverage, plus HSA/FSA options
Competitive 401(k) participation with up to 4% contribution match
Certification reimbursement to support your continued development
Meaningful opportunities for advancement within a growing organization
A culture built on drive, accountability, collaboration, and excellence
The statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the individual(s) holding this position.
