Overview
Join our dynamic team as a Front Desk Supervisor at Holiday Inn Express. This energetic leadership role offers the opportunity to oversee guest services, manage front desk operations, and ensure an exceptional experience for every visitor. As a key ambassador of hospitality, you will lead a team dedicated to delivering top-tier customer service, streamline reservation processes, and uphold the highest standards of hotel management. Your enthusiasm and expertise will help create memorable stays for our guests while fostering a welcoming and efficient environment.
Duties
- Supervise daily front desk activities, including check-in/check-out procedures and guest inquiries
- Lead and motivate front desk staff to deliver outstanding customer service with enthusiasm and professionalism
- Manage reservations using property management systems (PMS) such as OPERA, ensuring accuracy and efficiency
- Handle guest concerns promptly, applying problem-solving skills to resolve issues with a positive attitude
- Oversee night audit procedures, ensuring financial accuracy and reporting compliance
- Maintain comprehensive knowledge of hotel emergency procedures to ensure guest safety at all times
- Communicate effectively via phone and in person, demonstrating excellent phone etiquette and client communication skills
- Support guest relations by providing personalized service, multilingual assistance, and addressing special requests
Experience
- Proven experience in hospitality management or hotel front desk operations, preferably with resort or hotel experience
- Familiarity with property management systems (PMS), especially OPERA or similar platforms
- Strong customer service background with excellent problem-solving abilities
- Multilingual or bilingual skills are highly desirable to serve diverse guests effectively
- Knowledge of hotel emergency procedures and night audit processes is preferred
- Demonstrated leadership skills in supervising front desk teams and managing guest relations
- Experience working in fast-paced environments with a focus on hospitality excellence
Embark on a rewarding career where your energy fuels exceptional guest experiences! We value proactive leaders who thrive in hospitality environments, bringing enthusiasm and professionalism to every interaction. Join us to make a positive impact while advancing your career in hotel management!
Pay: $17.00 - $20.00 per hour
Work Location: In person
