We are looking for a Customer Services Manager to lead new customer growth across both of our offices while keeping our St. Charles office running smoothly day to day. This job is a fun mix of sales, administrative, and operational tasks where you get the opportunity to be THE “go-to” person in our family-owned small business. This role is great for someone who loves talking to people, closing a sale, and also has the organizational skills to keep a small office humming.
You will be the first voice many of our customers hear and a driving force behind our growth in St. Charles County and St. Louis.
WHAT YOU WILL DO
Help grow our customer base:
- Respond to new customer inquiries and conduct in-home estimates, as needed, for both locations
- Provide accurate pricing and estimates, holding to our standard pricing
- Follow up consistently with prospects until they become customers
- Help prospective customers understand what makes The Maids different
Run the day to day:
- Answer incoming phone calls & emails from existing and potential clients, providing one call resolution to client service requests, schedule changes, and special situation handling
- Assist in customer relationship management by resolving customer issues and identifying pricing opportunities
- Learn and become an expert at running the office and supporting the needs of our teams in their daily operations
- Perform general office duties, accurately input data, and leverage technology efficiently
- Interact with cleaning teams to facilitate positive team environment and cleaning service delivery.
- Handle end of day payments, job completion, and time clock review
- Assist with hiring, onboarding, payroll reporting, and inventory as needed
WHAT WE ARE LOOKING FOR
- Previous sales or customer service experience, ideally in home services or a similar industry
- Comfort with both closing deals and handling office administration
- Strong communication skills and a genuine, neighborly approach with customers
- Organized, detail oriented, and able to juggle multiple priorities in a day
COMPENSATION AND BENEFITS
- Monday – Friday, general business hours starting at 7:30am
- Paid holidays
- Paid Time Off
- Supplemental Insurance Benefits
- Competitive Salary & Bonus Opportunities
Key Success Traits:
- Experience handling client services, combining sales, administrative, and customer service tasks, demonstrating stellar organization, accuracy, and follow-through
- Strong communication skills, demonstrated via phone, e-mail, and text
- Flexibility to adapt and improvise when things don’t go to plan
- Experience using Customer Relationship Management (CRM) syestems
Preferred Qualifications:
- Experience with operations and dispatch in a service business is a plus!
- Inside sales experience encouraged to apply
- Self-starter with ownership mindset and ability to leverage resources to get things done
- General knowledge of Google documents, Google sheets, Word, and email
- Comfort with learning new software systems and scheduling
- Spanish not required but is a bonus if you are familiar with it!
About Us
The Maids is a small, family-owned cleaning company serving families and small businesses across St. Charles County and St. Louis. We are locally owned and operated, not a corporate call center, and we hold ourselves to a standard most cleaning companies do not: a full detail clean on every single visit, every time.
Because we are small, everyone on our team wears more than one hat, including us. You will get to know your coworkers and our customers by name, and the work you do will have a direct, visible impact on our business. Our teams of 3 to 4 trained cleaners arrive in company owned vehicles, are background checked, and are fully bonded and insured. We are growing, and we need someone who can grow with us.
Our culture is built on accountability, teamwork, and taking real pride in the work we do for our customers. If you want a role where your sales instincts and your organizational skills both matter, and where the work you do directly grows a local business, we would love to hear from you.
Pay: From $48,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Required)
License/Certification:
- Drivers License (Required)
Work Location: In person
