Forge Management is hiring a Bilingual Sales Representative to support our AT&T campaign. As a Bilingual Sales Representative, you will work directly with customers and local businesses to provide information about AT&T wireless and internet services while delivering exceptional Customer Support throughout the customer experience.
In this role, you will help answer questions, assist with account inquiries, provide service information, and support customers through the onboarding process. We are looking for individuals who enjoy working with people, building relationships, and providing outstanding Customer Support in a professional environment. No prior experience is required. We provide training that allows each Bilingual Sales Representative to develop communication skills, customer engagement experience, account coordination knowledge, and Customer Support expertise while working alongside an experienced team.
Key Responsibilities of a Bilingual Sales Representative:
- Communicate with customers and business clients in both English and Spanish.
- Provide Customer Support by answering questions regarding AT&T products, services, and account options.
- Assist customers throughout the onboarding and enrollment process while ensuring a positive experience.
- Help customers understand available wireless, internet, and connectivity solutions.
- Deliver high-quality Customer Support through clear communication and attentive service.
- Collaborate with team members to support daily objectives and customer satisfaction goals.
- Participate in ongoing training related to customer communication, account assistance, and Customer Support best practices.
- Represent AT&T professionally while creating positive customer experiences.
Skills and Attributes you need to be a Bilingual Sales Representative:
- Bilingual in Spanish and English
- High school diploma; Must be 18 years or older
- Strong communication and interpersonal skills
- Comfortable working with business clients in a professional setting
- Organized and able to manage multiple conversations and follow-ups
- Team-oriented with a willingness to learn and grow
- Previous customer-facing or client support experience is a plus, but not required
Pay: $48,000.00 - $55,000.00 per year
Work Location: In person
