The Technical Writer III will be responsible for:
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Developing detailed worker procedures documentation for changed business
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processes resulting from technology modernization and other changes.
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Updating instructional manuals and informational brochures in plain language.
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Collaborating with subject matter experts to gather information, reviewing processes and data flows in multiple technology tools.
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Translating complex information into user-friendly, accessible content using text and visual representations.
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Experience maintaining and updating technical documents.
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Experience creating content to educate and instruct an audience with varying levels of baseline knowledge about a complex subject.
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Experience curating and organizing information into reference documents.
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Ability to evaluate current content and identify opportunities for process and procedure improvements.
REQUIRED SKILLS: (Need Majority; 5+ Years)
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Bachelor’s degree or comparable professional experience in insurance and other employee benefits administration or related field.
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5 or more years of experience as an effective technical writer, including writing documentation and procedural materials for multiple audiences.
NICE TO HAVE SKILLS:
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Superior written and verbal communication skills, with a keen eye for detail
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Proven ability to handle multiple projects simultaneously, with an eye for prioritization
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Self-motivated, self-disciplined, and able to work with minimal supervision
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Ability to quickly learn and understand complex topics and make them easily understandable in text, graphs or diagrams, and pictures
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Ability to review and/or copy edit content developed by others and work collaboratively with cross-functional teams
