Seeking self-motivated, highly organized team member who is able to multitask in a fast-paced environment. This individual should demonstrate professionalism, commitment to providing superior customer service, and ability to effectively balance quality and quantity of output. This position works closely with all departments at CCFP and plays a very critical role in our office and should display excellent and respectful customer service skills while working with patients, providers, and other staff members.
A candidate with experience in primary care and/or medical office clinical experience is required.
General Requirements:
- Outstanding computer skills and experience working with EHR systems.
- Energetic, positive work attitude and approachable personality
- Excellent time management, interpersonal, customer service, and ability to handle stressful situations.
- Superior communication skills; Ability to speak respectfully, clearly and concisely to patients and staff members.
- The ability to work well both independently and cohesively with members of other department teams
Duties:
- Welcoming patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
- Optimizing patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person, telephone or via the patient portal.
- Keeping patient appointments on schedule by registering and checking in patients in a timely and efficient fashion; reviewing service delivery compared to schedule; notifying clinical staff of service delays.
- Maintaining patient accounts by obtaining, recording, and updating personal and financial information.
- Obtaining revenue by recording and updating financial information; recording and collecting patient charges; filing, collecting, and expediting third-party claims.
- Verifying patient information by interviewing patient; recording medical history; confirming purpose of visit.
- Preparing patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; reporting patient history summary.
- Assisting health care providers with clinical procedures, administering medications/injections, and performing basic laboratory tests, pulmonary function tests, and EKG testing.
- Securing patient information and maintaining patient confidence by completing and safeguarding medical records; completing diagnostic coding and procedure coding; keeping patient information confidential.
- Counseling patients by transmitting physician's orders and questions.
- Ability to triage patients effectively via telephone or patient portal.
- Knowledgeable of medications and usage as well a prior authorization protocols.
- Maintain safe, secure, and healthy work environment by establishing and following standards and procedures; complying with legal regulations.
- Keep supplies ready by inventorying stock; placing orders; verifying receipt.
- Keep equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
- Update job knowledge by participating in educational opportunities; reading professional publications.
- Serve and protect the practice by adhering to professional standards, policies and procedures, federal, state, and local requirements.
- Enhances practice reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
ABOUT OUR OFFICE... Coastal Carolina Family Practice is a privately owned physician practice located in Hertford, North Carolina. We are dedicated to providing the highest quality healthcare available to our patients. For more information about our organization, please visit our website www.ccfpnc.com.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Professional development assistance
- Vision insurance
Medical Specialty:
Ability to Commute:
- Hertford, NC 27944 (Required)
Ability to Relocate:
- Hertford, NC 27944: Relocate before starting work (Required)
Work Location: In person
