- Welcome guests and provide friendly, professional customer service.
- Check guests in and out efficiently using hotel procedures.
- Assign guest rooms and verify reservations and guest information.
- Answer phone calls, respond to guest questions, and relay messages.
- Process payments, post charges, and balance the cash drawer at the end of each shift.
- Handle reservations, cancellations, and group bookings.
- Resolve guest concerns and complaints promptly and professionally.
- Coordinate with housekeeping to ensure room availability and resolve room status discrepancies.
- Maintain accurate front desk logs and guest records.
- Provide information about the hotel, local restaurants, attractions, and nearby services.
- Conduct hotel availability checks and stay informed about local competitor rates.
- Keep the front desk and lobby area clean, organized, and presentable.
- Receive and distribute mail, set wake-up calls, and perform other administrative duties.
- Assist with laundry by washing, drying, and folding linens as needed.
- Follow company policies, safety standards, and attend staff meetings.
- Perform additional duties assigned by management to support hotel operations.
These duties can also be summarized for a résumé as:
- Delivered exceptional customer service by greeting guests, managing check-in/check-out, and resolving guest concerns.
- Processed reservations, payments, and room assignments while maintaining accurate guest records.
- Coordinated with housekeeping to ensure room readiness and guest satisfaction.
- Answered multi-line phones, handled guest inquiries, and provided local area recommendations.
- Balanced cash drawer, posted guest charges, and completed end-of-shift reports.
- Maintained a clean, organized front desk and assisted with laundry and general hotel operations as needed
Pay: From $16.00 per hour
Work Location: In person
