At Ironwood, care is personal—and so is our team culture. Our Central Business Office is looking for a detail-oriented and patient focused New Patient Scheduler/Operator to serve as a vital first point of contact for our patients.
Position Summary:
Assists in monitoring the efficiency of the office support team. Coordinates the activities of the office team and provides coverage as needed.
What You’ll Do:
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Serve as a primary contact for incoming patient and referral calls
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Schedule new patient appointments accurately and efficiently
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Collect and verify demographic and insurance information
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Request, track, and follow up on medical records prior to appointments
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Monitor fax servers, voicemails, and patient call-back queues
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Send new patient paperwork promptly (mail/email)
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Maintain and update patient data using Excel logs and internal systems
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Coordinate pre-appointment preparation with clinical teams
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Communicate daily with physicians regarding scheduling needs
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Support overall office operations with additional administrative duties
What We’re Looking For:
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1–2 years of medical office experience required
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Strong customer service and communication skills
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Excellent attention to detail and organizational abilities
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Ability to multitask in a fast-paced environment
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Comfortable working with computers, EMRs, and Microsoft Office (Word, Excel)
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Ability to maintain confidentiality and adhere to HIPAA guidelines
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Positive, team-oriented attitude and professional demeanor
Preferred Qualifications:
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Medical oncology experience
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Knowledge of insurance processes and coverage verification
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Familiarity with healthcare regulations and compliance standards
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Understanding of chemotherapy drugs and related supplies
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Bilingual communication skills
Why Join Us?
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We are the largest patient-focused cancer provider in the valley!
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Make a meaningful impact in the lives of patients facing cancer and other conditions
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Enjoy a collaborative, respectful, and growth-focused work environment
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Access to full health benefits and retirement plans
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Equal Opportunity Employer
Ready to make a difference?
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Apply today and become a vital part of a team that’s changing lives—one patient at a time.
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Learn more at www.ironwoodcrc.com
