At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.
POSITION SUMMARY:
The Call Center Administrative Assistant for VIPx Owner Experience is responsible to ensure that the team achieves production goals at budgeted costs while maintaining efficient operations. This position is responsible for providing essential support to the organization and facilitation of Member Benefit VIP Events Sales and Tours.
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ESSENTIAL DUTIES AND TASKS:
- Maintain an upbeat, positive, and motivated demeanor especially when interacting with interdepartmental team members.
- Sustain the day-to-day coordination of the team’s sales production from both an event sales aspect as well as tour booking and coordination.
- Handle the flow of all incoming event related data entry involving accurately inputting and managing various types of information into organizational systems which is essential for maintaining member records, generating reports, and ensuring data integrity.
- Privacy and security of confidential information is required.
- Assist with tour allotments and event planning, as needed.
- Handle complaints and special requests from owners and guests as requested.
- Help organize and provide reporting to achieve call center goals.
- Read and evaluate job-related literature to increase job knowledge.
- Other duties as directed by management.
QUALIFICATIONS:
- Minimum of three years of administrative experience
- Proficiency with Microsoft Office Suite.
- Ability to work in a fast paced, high-volume environment.
- Teamwork, communication, and organization skills are a must to succeed in this position.
- Excellent written communication must be able to maintain clear and accurate workflow.
EDUCATION and/or EXPERIENCE:
- High School Diploma or GED equivalent.
- College Degree Preferred
WORK SCHEDULE/HOURS
This is a hybrid position that does allow working from home two days a week, until this requirement changes as a direct result of the organization’s requirements.
Must be flexible as needed to meet the business operations. This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or step-by-step account of the way each procedure or task is performed.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
