Job Title: Customer Success Manager
Grow Pro Agency – Oldsmar, FL (Hybrid)
Full-Time | Monday–Friday | 9:00 AM – 5:00 PM
About Us
At Grow Pro Agency, we help martial arts schools across the country grow their student base and scale their marketing systems. We’re a high-performance, in-person-first team operating on EOS® and were recently named to the INC 5000 list for the third year in a row.
We live by our Core Values: Always in Beta, Own the Day, Play to Win, and Keep it Real.
Our mission is to give business owners the freedom to focus on what they love — and we’re looking for a Customer Success Manager to lead our client experience, retention strategy, and Customer Success team.
About the Role
We are looking for a Customer Success Manager (CSM) who is passionate about building strong client relationships and delivering an exceptional customer experience. In this role, you will serve as the primary point of contact for client communications, providing strategic guidance, resolving concerns, and ensuring clients achieve their business goals.
In addition to client-facing responsibilities, you will provide quality control and strategic oversight for the accounts managed within your pod, ensuring consistent execution, accountability, and adherence to best practices. This role is ideal for someone who excels at communication, problem-solving, and helping clients succeed.
This is a U.S.-based, in-office first leadership role with hybrid flexibility:
- In-office: Monday, Wednesday & Friday
- Work from home: Tuesday & Thursday
- Schedule: Monday–Friday, 9:00 AM – 5:00 PM
Responsibilities
- Lead, manage, and support your team members, providing assistance when needed and ensuring they deliver a positive client experience.
- Own client retention, satisfaction, and long-term relationships
- Monitor account performance, review reports, and educate clients on campaign results, opportunities, and next steps.
- Provide quality control and strategic oversight for accounts managed within your pod to ensure consistency and best practices.
- Partner with leadership on forecasting, capacity planning, and account load balancing
- Collaborate with internal teams to ensure marketing initiatives are executed accurately and on schedule.
Qualifications
- 3+ years in Customer Success, Account Management, Client Services, or a similar client-facing role.
- Proven experience leading teams and driving client retention
- Strong communication, leadership, and problem-solving skills
- Highly organized with strong attention to detail and accountability systems
- Experience managing KPIs, workflows, and client communication platforms
- Ability to perform under pressure and handle escalations effectively
Bonus Points If You Have
- Agency or SaaS customer success experience
- Experience with GoHighLevel, HelpScout, or ClickUp
- Background in retention strategy or client lifecycle management
- Experience managing remote or hybrid teams
- Familiarity with EOS® or structured operating systems
Who You Are
- A strong leader who takes ownership of outcomes
- Calm, confident, and effective in high-pressure situations
- Obsessed with client satisfaction and retention
- Highly organized and detail-oriented
- A proactive problem solver who leads through systems and accountability
- Comfortable managing multiple priorities and fast-moving environments
Why Join Grow Pro?
- Mission-driven, people-first culture
- INC 5000 award-winning agency for the 3rd year in a row.
- Direct access to leadership and mentorship
- Competitive compensation + performance incentives
- 401(k) with matching
- Health, dental, and vision insurance
- Paid time off
- Professional development opportunities
- Hybrid work structure
Job Type
Full-time
Work Location
Hybrid remote in Oldsmar, FL 34677
(Ability to commute required)
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Application Question(s):
- What interests you most about customer success and client retention, and how do you stay current on best practices in customer experience and account management?
- What date are you available to start working?
- Are you comfortable with the listed salary range?
- How do you handle escalations or difficult client situations while maintaining strong relationships and accountability?
Ability to Commute:
- Oldsmar, FL 34677 (Required)
Work Location: Hybrid remote in Oldsmar, FL 34677
