Job Summary:
We are seeking a dependable and customer-focused Cashier–Clerk to support daily operations within a high-volume towing office. This role processes cash, check, and credit card transactions, assists customers and law enforcement personnel with vehicle-release procedures, and ensures accuracy in documentation and payments. The ideal candidate is detail-oriented, professional, and able to handle challenging customer interactions while maintaining excellent service.
Benefits:
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Medical, Dental, and Vision Insurance
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401(k) Retirement Plan with Employer Match
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Paid Vacation & Holidays
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Opportunities for Growth & Advancement
Key Responsibilities:
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Answer high volumes of incoming calls related to towing services and police impounds.
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Assist customers and law enforcement representatives with questions regarding vehicle releases and towing regulations.
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Process impound releases for customers, including those who may be upset or distressed.
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Verify and collect the necessary identification and paperwork required for vehicle release.
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Handle cash and credit/debit transactions; deposit receipts into the safe daily.
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Complete impound paperwork, perform data entry, and ensure legal and procedural compliance.
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Prepare daily balance “drop” forms and maintain accurate financial records.
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Respond to internal and external tow operator inquiries in a timely and professional manner.
Preferred Qualifications:
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High school diploma or GED.
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1–3 years of customer service experience in a fast-paced environment.
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Cash-handling experience preferred but not required.
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Basic computer knowledge; proficiency with Microsoft Office.
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Strong attention to detail, accuracy, and communication skills.
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Valid driver’s license or state ID; must be authorized to work in the U.S.
Physical Requirements:
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Ability to lift/move up to 25 lbs.
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Frequent standing, walking, sitting, reaching, stooping, kneeling, and crouching.
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Regular use of hands and fingers for clerical tasks and computer operation.
Work Environment:
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Office environment with occasional exposure to outdoor weather conditions.
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Moderate noise level.
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Fast-paced, customer-facing setting with frequent interaction with distressed or emotional individuals.
Competencies:
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Customer service and communication.
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Attention to detail and accuracy.
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Cash-handling reliability.
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Problem-solving and sound judgment.
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Adaptability and professionalism.
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Teamwork and collaboration.
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Dependability and strong work ethic.
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Continuous learning and technical proficiency.
