Dispatcher

Job Details

Essential Job Functions

Provides excellent customer service when dealing with customers and employees. This process is often handled over the telephone and other electronic means of communications.
Understands local and state geography to help determine response times for transports.
Utilizes information received from the caller to determine priority and nature of call, assign and dispatch appropriate vehicle
Data entry of information into industry specific software
Transmits call information to personnel
Ensures calls are prioritized in accordance with company Standard Operating Guidelines
Posts unassigned vehicles to predetermined posting locations to ensure minimum response times, moves resources for coverage as needed.
Must be able to physically report to work in a timely manner on a regular basis
Must comply with all company policies and procedures

Job Qualifications

Knowledge:

Technical Skills:

answering of telephones
fax machine, CAD, telephone, and radio
use of internet to access web based applications
- mapping applications
- vehicle tracking software
- employee crew scheduling
- able to type minimum of 30 wpm

Behavioral and Physical Abilities

able to work independently with little supervision
speak clearly and fluently
function in a team oriented environment with other communication personnel, health care facilities and road crew employees
foster and maintain a positive and cooperative working environment – this includes training of new hires as well as answering questions/providing feedback to co-workers to better enable them to efficiently and correctly complete their assigned work
work odd hours for extended periods of time, including overnights and weekends
ability to work under stress for periods of time to accomplish work needs
Remains polite and patient while collaborating with facilities calling in for transports

Education and/or Experience

Preferred Training and/or Experience