Posting Description:
*Work from home opportunity*
As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Health & Benefits business group virtually with start dates beginning in September 2026.
Your Impact As An Associate On Call Benefit Enrollment Counselor
Job Responsibilities:
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Virtually attend orientation and client training
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Elevate the enrollment experience of our client’s workforce
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Proficiency in the benefit enrollment cases which have been assigned
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Ability to support the communication and enrollment of core and voluntary employee benefits in a call center environment
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Be polite and courteous to all customers and staff. Maintain a professional demeanor at all times
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Regular and timely attendance
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Adhere to all work and break schedules
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Work remote flexible schedules (day or evening), based upon workload and client requirements
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Communicate information thoroughly and perform work completely and accurately
- Enter information accurately into the enrollment system
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Keep informed regarding industry information, new product information, legislation, coverages and technology to continuously improve knowledge and performance.
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Interact with others effectively by utilizing good communication skills, cooperating purposefully and providing information and guidance, as needed, to achieve the business goals of the company
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Perform all other related and compatible duties as assigned.
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Sets priorities and manages work flow to ensure efficient, timely and accurate processing of transactions and other responsibilities
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Maintain a cordial and effective relationship with clients, co-workers, carriers, vendors and other business contacts.
You Bring Knowledge and Expertise
Required Experience:
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Experience in Customer Service and/or sales experience in person and over the phone
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Ability to work in a fast paced environment with minimal instruction and a high degree of accuracy
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Proficiency in computer skills including the ability to navigate dual computer screens, work with a variety of enrollment systems, web tools, and ability to set up computer for remote work environment
- Ability to work in a team environment
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Ability to work a flexible 8 hour shift with call center hours of 8am-8pm
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Ability to flexible for on call work with peak season of September to December
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Ability to work from home, any location within the United States
Preferred Experience:
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1 + years of experience in Customer Service and/or sales experience in person and over the phone
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Benefits experience
- Bi-lingual Spanish
Education:
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High school diploma or equivalent. College degree preferred. Responsibility and/or an equivalent combination of education and experience.
Aon offers a benefits package for temporary and seasonal employees who will work 20 or more hours per week including: medical, dental, and vision insurance at the employee’s expense, critical illness insurance, 10 company holidays per calendar year (paid, if eligible), paid sick leave as provided under state and local law, and a 401(k) savings plan with employer contributions. Eligibility for benefits are governed by the applicable plan documents and policies.
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