Overview:
Are you an experienced IT leader passionate about driving operational excellence in mission-critical environments? We are seeking a highly skilled Operations Manager to lead and oversee enterprise IT operations supporting Federal Government and Department of Defense (DoD) missions.
** This position is contingent upon contract award **
Responsibilities:
- Lead the day-to-day management and strategic direction of enterprise IT operations and service delivery activities.
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Oversee implementation and execution of Information Technology Service Management (ITSM) best practices to ensure efficient and effective service delivery.
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Manage operational performance across infrastructure, systems administration, networks, cybersecurity, and customer support functions.
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Establish operational objectives, priorities, and performance metrics aligned with customer and organizational goals.
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Direct technical teams responsible for maintaining secure, reliable, and compliant IT environments.
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Monitor service levels, system availability, incident response, change management, problem management, and continuous improvement initiatives.
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Develop and implement operational policies, procedures, and governance processes.
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Coordinate resources across multiple functional areas to support mission requirements and program objectives.
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Ensure compliance with DoD cybersecurity requirements, RMF standards, information assurance policies, and applicable regulations.
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Analyze operational risks and develop mitigation strategies to ensure continuity of operations.
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Provide leadership in incident management, escalation resolution, and operational decision-making.
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Other duties as assigned
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Information Systems, Engineering, or related field preferred.
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Minimum ten (10) years of demonstrated experience in IT Operations utilizing IT Service Management (ITSM) best practices within a Federal Government environment, preferably within the Department of Defense.
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Minimum ten (10) years of demonstrated experience in a senior IT management role supporting Federal Government or DoD customers.
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Demonstrated experience leading technical operations teams supporting enterprise-scale environments.
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Current DoD 8570.01-M IAM Level II certification required.
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Active TS clearance.
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Successfully pass background and drug screening
Knowledge, Skills and Abilities:
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Advanced knowledge of enterprise IT infrastructure, networking, cybersecurity, and systems engineering principles.
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Strong leadership and people management capabilities.
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Ability to provide technical oversight across multiple complex projects simultaneously.
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Strong understanding of information assurance and cybersecurity frameworks.
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Excellent analytical, organizational, and problem-solving skills.
Teleworking Permitted?: false Estimated Salary/Wage: USD $123,594.56/Yr.
