1.
Maximize the collection and/or recovery of Credit Union assets from delinquent and charged-off accounts.
2.
Collect on assigned delinquent accounts in a timely, professional, and compliant manner, ensuring prompt contact with all borrowers regarding re-payment intent and providing solutions and proper notifications.
3.
Resolve member, employee, and third party inquires in an accurate, timely and professional manner, communicating solutions to all necessary parties.
4.
Maintain accurate, complete, and up to date collections files and records, identifying and informing management of potential loan underwriting or collection issues.
5.
Follow established policies and procedures and maintain compliance with the Fair Debt Collections Practices Act and all relevant regulations, aiding in the development of collection procedures and staying current on changes in collection regulations, policies, procedures, and industry practices.
6.
Provide informed and accurate service and support to all members, employees, and third-party vendors and associates by responding to messages, correspondence, or other communications in a timely and professional manner.
7.
Actively advise members and/or employees on financial wellness strategies and collection processes to achieve or exceed 100% of established individual, department, and AAACU strategic performance goals.
8.
Commitment to ongoing professional development and staying current with AAACU policies, procedures, and collection activity trends and best practices including associated government rules and regulations.
