Description:
Job Title: Assistant Front Office Manager
Location: CASCADA , Portland, Oregon
Job Type: Full-Time
Reports to: Front Desk Manager
Job Overview:
Cascada Spa and Hotel is a boutique luxury hotel and hydrothermal spa known for its lavish accommodations and outstanding wellness experiences. Our LEED Platinum-certified property is committed to sustainability across all operations. We are currently seeking a proactive and skilled Assistant Front Office Manager to support the Director of Front Office in overseeing front desk operations, concierge services, and guest relations. This position plays a vital role in maintaining high standards of guest service, efficiency, and satisfaction while upholding our commitment to sustainability.
Key Responsibilities:
Leadership and Management:
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Assist in supervising and coordinating the front office team, including training, scheduling, and performance support.
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Contribute to fostering a positive, collaborative work environment and encourage professional growth among team members.
Operations and Quality Control:
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Help ensure efficient check-in and check-out processes, maintaining a smooth flow of operations.
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Support the implementation and monitoring of front office procedures, schedules, and checklists to ensure consistency and efficiency.
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Conduct regular inspections of the front desk and lobby areas to guarantee cleanliness, maintenance, and adherence to hotel standards.
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Collaborate with the Director of Front Office, Director of Wellness, Director of Housekeeping, Director of Facilities, Director of Food & Beverage, and Managing Director to ensure seamless cross-departmental communication and guest experience.
Guest Relations:
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Utilize technology and training to address and resolve guest complaints and requests promptly and effectively.
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Develop and sustain strong guest relationships, ensuring a high level of satisfaction.
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Work with other departments to address any front office-related issues and enhance the guest experience.
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Maintain a presence at the front office, to include welcoming wellness members and guests to the property.
Inventory and Budget Management:
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Assist with Revenue Management tasks to optimize space utilization and maximize revenue and profitability.
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Manage front office supplies inventory, ensuring adequate stock levels.
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Support the development and management of the front office budget, focusing on cost control while maintaining quality standards.
Compliance and Safety:
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Ensure adherence to health, safety, and security standards and regulations.
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Train staff on proper procedures, equipment use, and safety protocols.
Sustainability:
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Promote and implement eco-friendly practices within the front office department along with the Director of Front Office.
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Identify opportunities for waste reduction and energy conservation, aligning with the hotel's LEED Platinum certification standards.
Requirements:
Experience:
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Minimum of 3 years of front office experience in the hospitality industry required, with at least 1 year in a supervisory or lead role.
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Experience in a luxury hotel, spa, or wellness-focused property is preferred.
Skills:
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Strong leadership and team management capabilities.
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Excellent organizational and time-management skills.
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Detail-oriented with a commitment to high standards.
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Effective communication and interpersonal skills.
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Proficiency in front office management software and Microsoft Office Suite.
Education:
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High school diploma or equivalent required.
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Degree in hospitality management or a related field preferred.
Physical Requirements:
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Ability to stand, walk, and bend for extended periods.
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Ability to utilize computer equipment including monitors for extended periods.
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Ability to lift and carry up to 25 pounds.
Working Conditions:
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Must be available to work flexible hours, including AM/PM shifts, weekends, holidays and overnight shifts as needed.
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Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Benefits:
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Competitive salary
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Comprehensive health and wellness benefits.
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Paid time off and holiday pay.
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Employee discounts on hotel and spa services.
Cascada Spa and Hotel is an equal-opportunity employer and welcomes applicants from diverse backgrounds. We are committed to creating an inclusive environment for all employees.
Join us at Cascada Spa and Hotel and be a key player in delivering exceptional service at our luxurious, sustainability-focused facility. We look forward to welcoming a dedicated and innovative Assistant Front Office Manager to our team!
