Senior Customer Service Representative with minimum of 2 years of commercial insurance experience and an active Louisiana Property & Casualty Insurance License. Experienced in servicing commercial accounts, managing policy changes, supporting renewals, and building strong relationships with clients, carriers, and account managers. Highly organized with excellent communication, problem-solving, and multitasking skills in fast-paced agency environments.
Core Responsibilities
- Manage and service commercial insurance accounts while delivering exceptional customer support.
- Issue certificates of insurance, binders, evidence of insurance, and auto ID cards.
- Process endorsements, renewals, cancellations, reinstatements, and policy changes accurately and efficiently.
- Respond to client inquiries regarding coverage, billing, policy servicing, and account maintenance.
- Support new business by setting up accounts, collecting documentation, and coordinating with carriers and underwriters.
- Assist with commercial renewals by preparing applications, gathering underwriting information, and supporting client retention.
- Process invoicing, premium audits, premium financing, and billing inquiries in collaboration with accounting.
- Maintain accurate documentation of all client and carrier communications within the agency management system (CMS).
- Partner with account managers and carriers to resolve service requests and ensure timely policy processing.
- Handle incoming calls and emails while proactively communicating updates and managing client expectations.
- Stay current on commercial insurance products, carrier guidelines, and industry regulations.
Qualifications
- Minimum of 2 years of commercial insurance customer service experience.
- Active Louisiana Property & Casualty Insurance License.
- Strong knowledge of commercial insurance coverages, endorsements, renewals, billing, and policy servicing.
- Proficient in Microsoft Office and insurance agency management systems.
- Excellent communication, organization, customer service, and problem-solving skills.
Job Type: Full-time
Pay: From $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
Work Location: In person
