Temporary MAP Customer Advocate (Full-Time, 3–6 Month Assignment)
Full-Time Temporary Position
Expected Duration: 3–6 months
Location: Charlotte, NC
Expected Start Date: August 3, 2026
Compensation: Hourly rate $23 per hour
We are seeking candidates who are available to begin work immediately and commit to a full-time assignment expected to last 3–6 months.
Company & Role Description
Founded in 2002, Tanner Pharma Group is a specialty service provider in the biopharmaceutical industry focused on improving patient access to medicines on a global basis. Tanner Pharma offers its biopharmaceutical partners a portfolio of four distinct service offerings that span the product lifecycle from clinical development to commercialization. With its global headquarters in Charlotte, North Carolina and offices in the United Kingdom, Switzerland and Ireland, Tanner Pharma is in a phase of rapid growth.
The purpose of this role is to provide high-quality service to Tanner Pharma customers. The Managed Access Program (MAP) Customer Advocate serves as the primary point of contact with Tanner customers, pharmacists and physicians. This role is required to work closely and constructively with key internal stakeholders within Tanner to deliver consistently high standards of service to Tanner’s customers and facilitate clear and regular communication.
Role Accountabilities
Expected Responsibilities for the Temporary MAP Customer Advocate are:
Customer Service
- New customer account creation.
- Receive and process incoming telephone calls, e-mails, and faxes in a timely manner.
- Provide quotes to customers for products and services.
- Communicate program specific requirements to customers, physicians, and pharmacists.
- Ensure orders & enquiries are processed in a timely manner.
- Place vendor Purchase Orders, liaise with the supplier as needed, and proactively follow up with supplier on any issues or delays.
- Liaise with Tanner Logistics for shipping, ensuring all required documentation is available.
- Track and ensure that each delivery is timely and close out each shipping task with Proof of Delivery; proactively communicate with customer about delays and issues related to shipments.
- Support Tanner Program Managers with data collection activities.
- Respond to customer enquiries regarding orders, service needs, product complaints, customer accounts, deliveries and back orders or triage as appropriate.
- Ensure high standards of accuracy from quotation request to order receipt to final delivery.
- Provide information to customers on country-specific and program-specific requirements.
- Resolve simple customer problems and analyse customer service needs.
- Liaise with Program Managers, Logistics, Quality, and management teams as required to provide the best customer experience possible. Serve as liaison between customers and the internal key stakeholders within Tanner.
Desired Candidate Profile & Capabilities
Required:
- Demonstrated experience in a customer service role, with the advantage of working in healthcare (Pharmaceuticals or allied services a big advantage).
- Excellent verbal and written communication skills in English.
- Additional language skills are preferred
- Based in Charlotte, NC
- Strong attention to detail and accuracy
- Excellent written communication and literacy skills
- Experience processing customer orders, purchase orders, or order placement preferred.
- Available to start on or around August 3, 2026.
- Available to commit to a full-time temporary assignment expected to last 3–6 months.
Soft skills:
- Customer Orientation: The ability to demonstrate concern for satisfying one’s external and/or internal customers.
- Communication: Able to communicate in a clear, appropriate, effective and efficient manner in various situations.
- Time Management: The ability to effectively prioritize tasks and present great time management and organizational skills.
- Detail-Oriented : Ability to accomplish/complete tasks while demonstrating a thorough concern for all the areas involved, no matter how small.
Compensation & Benefits
· Competitive hourly rate of $23.00 per hour.
· Eligible for company benefits in accordance with plan eligibility requirements and company policy.
Tanner Pharma Group’s Core Values: Everything we do at Tanner Pharma Group is dictated by our values. We take them very seriously, and we're proud of this unwavering commitment.
Check out http://www.tannerpharma.comto view our core values and learn more about our company.
Candidates may be required to organize reference calls upon request. Confidentiality will be respected. Additionally, Pre-employment drug and background screening will be required.
Tanner Pharma Group is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
Job Type: Full-time | Non-Exempt
Pay: $23.00 per hour
Benefits:
- 401(k)
- Paid time off
- Referral program
Shift:
Work Location: Hybrid remote in Charlotte, NC 28217
